Why Choose Us ?

Q: Do you offer gift wrapping services?

A: Yes, we offer gift wrapping services for a small fee. Just select the gift wrap option at checkout. If you would like to ship this gift to someone special, drop us a message and we’ll include a personalized note in the card.

Q: Do you provide matches for every order?

A: No, we do not provide matches with every order to support environmental sustainability and reduce waste.

Q: How do I get a free sample with my next order?

A: We occasionally offer free samples with purchases. Keep an eye out for special promotions and updates on our website or subscribe to our newsletter for exclusive offers.

Q: How do I customize my order for an event?

A: To customize your order for an event, please contact us with your specific requirements. We offer customization options such as personalized labels, scents, and colors to suit your preferences. Drop us an email at achiuchiuofficial@gmail.com.

Q: Do you have physical stores or only sell online?

A: Currently, we sell exclusively online, but we participate in local craft fairs and markets. Follow us on social media for updates!

Q: How long does it take to ship out a pre-order item?

A: Pre-order items usually ship out within 7-14 working days. This timeframe ensures we maintain the high-quality standards of our products while crafting them with care.

Q: What should I do if I have an unhappy experience with the delivery of my parcel?

A: If you experience issues such as poor courier service or an unmannerly delivery person, please email us at achiuchiuofficial@gmail.com. We pride ourselves on ensuring our customers are happy with their purchases and will assist you promptly.

Q: Are your candles harmful?

A: No, we pride ourselves on creating products that are free from harmful chemicals and toxins. Our essential oils are 100% natural and extracted from plants. We use natural soy wax and coconut wax, which are vegan, to ensure a healthier environment for you and your loved ones.

Q: How should I care for my container candles?

A: Burn times will vary depending on where your candle is placed. Drafty areas will cause it to burn quicker. Burn times also vary depending on the height of your wick—the longer the wick, the quicker the burn. Extend your candle's burn time by allowing the wax pool to reach the edge during each burn. If you don't allow this on the first burn, the candle will tunnel down into the wax instead of melting all the way to the edges.

Q: What should I do to prepare my candle with a cotton wick before burning?

A: Trim the wick to 0.5 cm before burning your candle. You can use a wick trimmer, scissors, or a nail trimmer. This will ensure a clean burn and minimize smoke.

Q: Where should I place my candle while burning it?

A: Always place your candle on an even, fireproof surface. Burn the candle only within sight and keep it away from children and pets. Do not light candles near anything that can catch fire.

Q: What is the proper way to burn my candle for the first time?

A: During the first burn, make sure to achieve a full melted pool, meaning the melted wax should reach the edges of the container. This helps ensure an even burn and prevents tunneling, where the wax on the sides remains unmelted.

Q: How long should I burn my candle at a time?

A: Do not burn the candle for more than 3 hours at a time. If the candle releases excessive drips, promptly extinguish the flame and allow the wax to cool before relighting.

Q: Are there any safety precautions I should take?

A: Containers will get hot during the burn, so do not move the candles while lit. Always burn candles within sight, keep them away from children and pets, and do not light candles near flammable materials.

Q: Are your candles harmful?

A: No, we pride ourselves on creating products that are free from harmful chemicals and toxins. Our essential oils are 100% natural and extracted from plants. We use natural soy wax and coconut wax, which are vegan, to ensure a healthier environment for you and your loved ones.

Q: How does a decorative candle burn?

A: A: Our decorative candles are designed primarily for display. If lit, burn times vary due to their unique shapes, causing more hollow burns. They may drip wax, creating a dramatic effect, so place them on a heat-proof surface. Most pillar candles will stay intact but will eventually drip. Do not burn sculptural candles to the bottom; leave a 5mm-10mm outer shell.

Q: How should I care for my decorative sculptural candles?

A: Avoid exposing them to direct sunlight and keep them away from heat sources to preserve their shape and color. Ensure they are stored at room temperature, not exceeding 30°C.

Q: What should I do before burning my candle?

A: Remove all packaging and trim the wick to 0.5 cm for a better burn and reduced smoke.

Q: How can I ensure safety while burning my candle?

A: Place your candle on a fire-resistant tray. Never leave it unattended, keep it away from children, pets, and flammable materials. Ensure a minimum of 10 cm between candles.

Q: How long should I burn my candle at a time?

A: Burn for up to 2 hours at a time. If it drips excessively, extinguish the flame, let the wax cool, and then relight.

Q: When should I extinguish my candle?

A: Extinguish when about 1 cm of wax remains. Repurpose the remaining wax in a wax Melter/warmer.

Q: What additional safety precautions should I take?

A: Handle lit candles with caution, place them on a heat-resistant surface, and keep them away from flammable materials. Follow any additional safety guidelines provided with your candle.

Q: Any tips to ensure the longevity of my candle?

A: Follow these guidelines to ensure the longevity and safety of your sculptural soy candles. Enjoy the ambiance they bring to your space.

Q: What are the TONE HOMEWARE pieces made of?

A: Our home decor pieces are crafted with gypsum plaster. Each item is meticulously mixed, poured, sanded, and sealed by hand to ensure high-quality and unique designs.

Q: Why are there air bubbles in the gypsum plaster mixes?

A: Air bubbles naturally occur in the plaster mixes and are considered a unique feature, adding to the charm and character of each piece. They are not considered a fault and do not affect the durability or beauty of the item.

Q: How do you protect furniture from scratches?

A: To safeguard your furniture, our home decor pieces come with cork feet or rubber feet on the underside, providing a protective barrier against scratches.

Q: Can the gypsum plaster home decor be displayed in bathrooms?

A: While we seal our products against light stains and humidity, we do not recommend displaying them in high humidity environments. Keeping them in a dry, well-ventilated area will help maintain their integrity.

Q: How should I care for my gypsum plaster home decor?

• Quick Spill Cleanup: Wipe up spills promptly using a soft cloth to prevent staining.

• Gentle Cleaning: Avoid using aggressive scrubbing pads or abrasive cleansers that may damage the surface. Use a soft, non-abrasive cloth for gentle cleaning.

• Decorative Use Only: Our products are not intended for use with food or as cutting surfaces.

• Heat and Sunlight Protection: Keep them away from high heat or direct sunlight to avoid damage.

• Dishwasher Safety: They are not dishwasher safe.

Q: What happens if the gypsum plaster home decor is dropped?

A: If accidentally dropped, the item may shatter into pieces or chip due to its delicate nature. Please handle the pieces with care to prevent damage.

Q: What are the reed diffusers made of?

A: Our reed diffusers are crafted with 100% natural herbs and flowers to create essential oils without any artificial essence.

Q: How should I use the reed diffuser?

A: Remove the cap and insert the reed sticks. Use 4-5 reeds for smaller rooms and 6-8 for larger rooms. Flip the reeds once per week for best performance. Wear gloves when handling used reeds.

Q: How do I maintain the performance of my reed diffuser?

A: Flip a few reeds every few days. Before flipping, wipe the reeds with a dry paper towel to remove dust. Use caution to avoid spills.

Q: What safety precautions should customers take?

A: Keep the diffuser away from polished, painted, plastic, or leather surfaces as it can cause damage. Place it on a stable surface, away from electrical sockets. Keep out of reach of children and pets. The liquid is flammable; do not light the reeds, ingest, or apply to skin.

Q: How should the product be stored to maintain its quality?

A: Store in a cool, dry place away from direct sunlight and high temperatures.

Q: How long does the fragrance last?

A: Our reed diffusers provide long-lasting fragrance, with duration varying based on reed use and environment.

Q: Are there tips to prolong the scent?

A: Place in a space with good airflow and flip the reeds less often to extend the fragrance duration.

Q: What are the benefits of using your reed diffuser?

A: Our reed diffusers create a warm ambiance with 100% natural fragrances from different herbs and flowers. Each is hand-poured in small batches for a unique scent experience.

Q: What are common issues and how to resolve them?

A: For weak fragrance, flip the reeds more often. For strong fragrance, reduce the number of reeds. Ensure proper placement for fragrance circulation.

Q: Are your products eco-friendly?

A: Yes, made with 100% natural ingredients, and all packaging is ethically sourced and recyclable.

Q: What are the home fragrance mists made of?

A: Our mists are crafted with 100% natural herbs and flowers to create essential oils without any artificial essence.

Q: How should I use the home fragrance mist?

A: Shake gently before use. Spray into the air or onto linens. Hold upright and spray from a distance for even distribution.

Q: Are there any special steps to follow for optimal performance?

A: Avoid spraying directly onto surfaces that might stain. Use in well-ventilated areas to ensure the fragrance disperses evenly.

Q: What safety precautions should customers take?

A: Keep away from children and pets. Avoid contact with eyes and skin. Do not ingest. The liquid is flammable; do not spray near open flames or heat sources.

Q: How should the product be stored to maintain its quality?

A: Store in a cool, dry place away from direct sunlight and high temperatures. Ensure the storage temperature is below 30°C.

Q: How long does the fragrance last?

A: Our mists provide a lasting fragrance, varying with frequency of use and environment.

Q: Are there tips to prolong the scent?

A: Use in well-ventilated areas and avoid spraying onto absorbent surfaces to extend the scent's duration.

Q: What are the benefits of using your home fragrance mist?

A: Our mists create a warm ambiance with 100% natural fragrances from different herbs and flowers. Each is hand-poured in small batches for a unique scent experience.

Q: What are common issues and how to resolve them?

A: For weak fragrance, try spraying in different areas or using more volume. Ensure proper use for even fragrance distribution.

Q: Are your products eco-friendly?

A: Yes, made with 100% natural ingredients, and all packaging is ethically sourced and recyclable.

Q: How do you ensure sustainability?

A: We use eco-friendly practices, source natural ingredients responsibly, and ensure recyclable packaging.

Q: How long will it take for my order to be shipped?

A: We aim to post your items (ready stock) within 2-4 business days of your purchase. Please allow this time for your order to be made and shipped.

Q: Will I receive a confirmation and tracking information for my order?

A: Yes, after your purchase, you will receive an email with your order confirmation. When we dispatch your order, we will send another email with your order details, order number, delivery address, and a tracking number for the delivery company selected at checkout. Please check your spam/junk folders as well, or get in touch if you don't find your tracking number, and we will happily help.

Q: Can I modify my delivery address after placing an order?

A: Please check your address and make sure it is correct. If you need to correct it, get in touch before we send it out. Once the order is dispatched, we won't be able to modify your details.

Q: What happens if my parcel is returned due to an incorrect address or not being picked up?

A: The original postage for parcels returned to us for incorrect addresses or not being picked up is non-refundable, as it is a service provided by the courier service.

Friendly Reminder: We kindly remind you that we cannot be held responsible for parcels left outside in extreme weather conditions or those that go missing after delivery.

Q: What is your return policy?

A: We offer a 14-day return policy from the date you receive your order (exceptions may apply). To be eligible for a return, the product must be unused and in the same condition as received, with its original packaging. Please ensure the item is securely packaged, and note that shipping costs are at the customer's expense. Returns that do not meet these criteria or are deemed unreasonable will not be accepted.

Q: How do I initiate a return?

A: To initiate a return request, kindly send an email to achiuchiuofficial@gmail.com with your order details and the reason for return.

Q: Will I receive a refund?

A: Once we inspect and confirm the returned item's eligibility, you'll be refunded using your original payment method. An email confirmation will be sent once processed. Note: Original postage is non-refundable.

Q: Are there any items that cannot be returned?

A: Yes, items marked as 'Limited Edition', sculptural candles, bulk orders, custom label candles, reed diffusers due to hygienic reasons, and products purchased during sales or promotions are not eligible for returns.

Q: What should I do if my order is damaged or incorrect?

A: Inspect your order upon delivery and contact us within 48 hours if the item is defective, damaged, or if you received the wrong item. Provide a description of the damage and photographic evidence to achiuchiuofficial@gmail.com

Q: Are there any special considerations for handmade items?

A: Please note that slight imperfections and color variations may naturally occur in our handmade items. For more details, refer to our FAQ section and each product description.

Q: What happens if my parcel is lost or stolen?

A: We are not responsible for parcels left outside in extreme weather conditions or stolen after delivery.

Q: How can I contact you for further assistance?

A: For any further assistance or inquiries, please reach out to us at achiuchiofficial@gmail.com. Your satisfaction is our top priority, and we are here to help!