"Alicia is a true professional making it look easy to run complex research experiments and analysis. She's very observant and has an eagle eye when it comes to focusing on simple CX product solutions.
Her interviewing style is very conversational and disarming, which yields spectacular honesty and clarity for spotting troublesome areas of designs.
She's very self-motivated and proactive with ideas and solutionizing the next steps for UI, and CX improvements.
I have worked with Alicia on many projects and would highly recommend her as the CX product researcher and design collaborator."
Bob McKelvey, UX Designer
"I had the pleasure of collaborating with Alicia on improving digital experiences for Simply Business’s customers. Alicia is well experienced with conducting user research, asking insightful questions during interview, and presenting her findings to a diverse audience. She is proactive, energetic, curious, and a problem solver. As a teammate, she is easy to work with, respectful of people’s time, and a great listener."
Fenny Gao, Platform Engineering
"Alicia is super creative and has been so much fun to work with. I've been working with her on a pilot where for the first time call center agents are collaborating directly with the value stream on bettering our D2C digital experience, including how to use AI to solve customer problems. When it's time to plan the next workshop, Alicia always brings a lot of interesting ideas. The roleplaying workshop we just ran was one of the funnest workshops I've ever been a part of! She also always makes you feel heard and valued. Grab her while you can!"
Michelle Rose, Scrum Master
"I worked with Alicia during her time at the Springboard UX Program. Her final Project was developing wireframes for a sign-up process and assessment for my social venture.
Alicia was great to work with. I learned a ton from her about user design. First off, she was very professional and set-up clear deliverables and milestones at the beginning of our project. She was timely in meeting all of them.
Her ultimate output was a series of wireframes that outlined our user flow for a sign-up process. She tested brand colors, iconography, typography, and logo styles. We are building the MVP off of her work. "
Carolyn Straughan, The Body Project - Stanford University MBA
"Alicia is an exceptionally bright UX Researcher. I have been consistently impressed by her unwavering dedication, positive energy, and customer-centric approach throughout our collaboration on multiple projects in the partnership and insurance agent space.
What sets Alicia apart is her genuine passion for identifying and solving real customer problems. She tirelessly advocates for the customer's needs, ensuring that every aspect of the product or service is designed with usability, accessibility, AND business results in mind. Her optimistic attitude and enthusiasm is contagious and makes her an invaluable asset to any team."
Isabelle Blankmeyer, Head of Product
"Alicia's friendly demeanor, positive energy, and collaborative spirit has made our time working together truly enjoyable. Alicia is always willing to offer support, share ideas with the team, and ensures the team is pausing to celebrate successes (something that is critically important when working on a complicated initiative). In addition, Alicia's enthusiasm for UX research is contagious!"
