Trio Prep Policies
Trio Prep 1-on-1 Private Tutoring PoIicies
All tutoring sessions should be scheduled at the start of the program, at times mutually agreeable for the tutoring student and the Trio Prep tutor.
Students are responsible for coordinating any schedule changes for tutoring sessions with their tutors directly.
Once tutoring sessions are scheduled, a student may only reschedule or cancel a session with at least 24 hours advanced notice prior to the session start time.
If a student does not attend a scheduled private tutoring session, or is more than 15 minutes late without communicating with the tutor, the session will be forfeited and the number of hours scheduled for that session will be deducted from the account without refund in any non-emergency situation.
Private tutoring sessions expire 365 days from the date of initial purchase. Unused private tutoring hours will not be refunded.
Cancellation and Non-Attendance
Students are responsible for coordinating any schedule changes for tutoring sessions with their tutors directly.
Once tutoring sessions are scheduled, a student may only reschedule or cancel a session with at least 24 hours advanced notice prior to the session start time.
If a student does not attend a scheduled private tutoring session, or is more than 15 minutes late without communicating with the tutor, the session will be forfeited and the number of hours scheduled for that session will be deducted from the account without refund in any non-emergency situation.
Payments
Payment must be received at least 24 hours prior to any scheduled private tutoring session.
Otherwise, Trio Prep makes no guarantee of tutor availability or course enrollment space.
Tutors are not permitted to conduct any session until payment for the session has been received.
If you have a question about your bill, or you have a dispute with the charges in your current statement, please email us at trio@trioprep.com.
Refunds
Students or parents can unenroll from any private tutoring package or Trio Prep Course with at least 24 hours advanced notice prior to the start time of the first scheduled class or tutoring session.
Once requested, a refund for the purchase price will be issued. Refunds typically take 7 business days to process.
Trio Prep does not offer refunds for our services once they have commenced.
Online Code of Conduct
As part of Trio Prep's commitment to creating a positive and productive learning environment for all of our students, we expect students to abide by an online code of conduct that is respectful of those around them. Violations of our online code of conduct include, but are not limited to
disruptions to the learning environment (i.e. use of profanity, harassment, discrimination, bullying, etc.)
violence or threats of violence toward students or Trio Prep staff
improper use of online platform, webcam, or microphone
If a student is found to be in violation of Trio Prep's online code of conduct, the student will be subject to termination of Trio Prep enrollment and forfeiture of enrollment costs without refund for unused hours.
Terms & Conditions
Content and Materials Agreement
Trio Prep Materials are for Trio Prep students only: All Trio Prep content, including but not limited to digital materials, flipdecks, recordings, materials available from trioprep.com, and all electronic documents that you will receive or to which you will have access during your Trio Prep enrollment (collectively, "Materials"), is for your personal use only and may not be shared, sold, transmitted, or transferred to another person in any manner.
Copyright and Non-Duplication
Students are strictly prohibited from downloading, recording, duplicating or reproducing any Materials in any medium for any reason. If a student is found to be in violation, the student will be subject to immediate removal and termination of Trio Prep enrollment and forfeiture of enrollment costs without refund for unused hours.
Non-solicitation Agreement
By becoming a Trio Prep client, you agree that you will not solicit for employment or hire any person employed by Trio Prep at any time during the term of Trio Prep’s services to you. Any inquiries regarding the additional services of a Trio Prep employee should be directed to trio@trioprep.com.
Privacy policy
As outlined below, Trio Prep will not share any personal information you have given us without your permission to do so. We may use your contact information to notify you of special offers and promotions. If you do not wish to receive promotional offers, we will honor any email unsubscribe requests.
Information We Collect
We collect personally identifiable information from you when you purchase our services. Trio Prep only requests information that we need in order for you to participate in the service (for example, a student's name and email address) or pay for the service (credit card details). Your information will be saved as needed using standard, PCI compliant security methods. We do not share your credit card information with any third parties except to the extent needed to process your transaction. We may track data from our customers in aggregate form. Such aggregated data does not uniquely identify you.
Use of Personal Data
We may use your Personal Data in the following ways:
To fulfill your requests for services, such as enrolling you in a course or responding to a specific inquiry
To customize the learning experience for a student
To administer, support, and develop our business
To send you information about Trio Prep services
Sharing of Information
We at Trio Prep will always do everything in our power to respect and protect the privacy of individual user data for school administrators, teachers, parents, and students. We will never disclose personal information that identifies any of our students without authorization to do so from a parent, legal guardian, or student over the age of 18. Only the student, the parent, and authorized school staff have access to this information outside of our organization. Trio Prep retains the right to release aggregate performance information provided this aggregate data contains no personally identifiable information of individual students.
Comments and Reviews
By submitting any written content such as comments, reviews, or feedback to Trio Prep through the website or via email with any staff member, you grant Trio Prep a nonexclusive, royalty-free right to use, reproduce, adapt, distribute, and display such written content for marketing purposes, both online and in print. You grant Trio Prep the right to use your first name and last initial in connection with such content, as well as the first name and last initial of your student and the student's high school. Recordings, videos, and photographs of students will never be used for marketing purposes without specific written authorization to do so from a parent, legal guardian, or student over the age of 18.
Legal Compliance
Though we make every effort to preserve your privacy, we may be required by law to disclose personal information if we have a good-faith belief that such action is necessary to comply with a judicial proceeding, a court order, or a request from law enforcement.
Facilities Use
It is expressly agreed that students will be joining online sessions from facilities not controlled by Trio Prep, such as homes, libraries, schools, and public places. You waive any claim against Trio Prep arising from your student's use of any such facilities, including claims related to the safety and security of these facilities.
Arbitration & Class/Collective Action Waiver
Any and all disputes arising from or related to this Agreement, other than disputes relating to intellectual property infringement, including whether the dispute is arbitrable and the scope of this arbitration agreement, shall be finally resolved by arbitration administered by a single arbitrator under the then-applicable rules of the American Arbitration Association in accordance the Federal Arbitration Act in a mutually agreeable location within 10 miles of the Trio Prep LLC home office location. Judgment on the arbitral award may be entered in any court having jurisdiction thereof.
To the maximum extent permitted by law, should you wish to initiate a legal action against Trio Prep, you waive any right or ability to be a class or collective action representative or to otherwise participate in any putative or certified class, collective or multi-party action or proceeding based on such a claim in which Trio Prep or a related entity is a party. The same applies to Trio Prep's legal actions against you. Thus, you and Trio Prep agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class. Further, unless both you and Trio Prep agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over a representative or class proceeding.
Changes to Our Policies, Terms and Conditions
We reserve the right to update or remove these Policies, Terms and Conditions, at our discretion. We will post any policy changes here and encourage you to visit this webpage regularly to make sure you have the most up to date information.
Agreement of Terms
This Agreement supersedes all prior oral or written agreements, if any, between the parties and constitutes the entire agreement between the parties. The agreement cannot be changed or modified orally. Any change or modification must be in writing and agreed to by both parties. If any provision of this Agreement is found to be unenforceable for any reason, such provision shall be construed by limiting it to make it enforceable to the maximum extent permitted by law, and the remainder of this Agreement shall continue in full force and effect.
Trademarks
ACT® is a registered trademark of ACT, Inc.
AP® is a registered trademark of the College Entrance Examination Board
College Board® is a registered trademark of the College Entrance Examination Board
ISEE® and the ISEE logo are registered trademarks of the Educational Records Bureau.
IB® and International Baccalaureate Program are registered trademarks of the The International Baccalaureate Organization.
PSAT/NMSQT® is a trademark jointly owned by the College Entrance Examination Board and the National Merit Scholarship Corporation
SAT® is a registered trademark of the College Entrance Examination Board
SSAT® is a registered trademark of the Secondary School Admission Test Board.
TOEFL® is a registered trademark of the Educational Testing Service
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
BY ENROLLING IN A TRIO PREP PREP PROGRAM AND SUBMITTING PAYMENT, YOU ARE STATING THAT (1) YOU HAVE READ THE POLICIES, TERMS, AND CONDITIONS IN THEIR ENTIRETY INCLUDING ANY AND ALL RELATED LINKS (2) YOU ARE A PARENT OR GUARDIAN OF A MINOR AND GRANT PERMISSION FOR HIM/HER TO PARTICIPATE IN THE PROGRAM WITH THESE CONDITIONS; (3) YOU UNDERSTAND THAT TRIO PREP SERVICES DO NOT GUARANTEE ACCEPTANCE TO ANY COLLEGE OR UNIVERSITY (4) YOU AUTHORIZE TRIO PREP REPRESENTATIVES TO CHARGE YOUR CREDIT CARD IN ACCORDANCE WITH THE AMOUNTS AGREED UPON UNTIL ALL ENROLLMENT PAYMENTS ARE RECEIVED IN FULL; (5) YOU UNDERSTAND AND AGREE TO BE BOUND BY THE POLICIES, TERMS, AND CONDITIONS OF THIS AGREEMENT (6) TRIO PREP, LLC. MAKES NO WARRANTIES OR REPRESENTATIONS AS TO THE PERFORMANCE OR MERCHANTABILITY OF THE PRODUCTS OR SERVICES REFERRED TO ON THIS WEB SITE. TO THE EXTENT PERMITTED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON INFRINGEMENT, ARE HEREBY EXCLUDED. (7) IN NO EVENT SHALL TRIO PREP, LLC. BE LIABLE FOR ANY DAMAGE TO HARDWARE OR SOFTWARE BY ANYONE ACCESSING THIS WEBSITE; OR FOR LOSS OF BUSINESS OR PROFITS; OR FOR ANY CONSEQUENTIAL, INCIDENTAL, PUNITIVE, OR SIMILAR DAMAGES; OR FOR CLAIMS OF DAMAGES MADE BY ANY PARTY USING THE INFORMATION CONTAINED ON THIS WEB SITE FOR ANY CAUSE WHATSOEVER.