Welcome to AC Repair Hub (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we handle your information when you visit our website https://soloist.ai/acrepairhub and/or use our services.

1. Scope & Purpose

This policy applies to all users (“you”, “your”) of our website and services, including scheduling and performing air-conditioning repair, maintenance and installation services. Our purpose is to establish transparency about how we manage privacy and to support your trust in us.

2. How We Use Your Information

We may use your information for the following purposes:

• To provide, operate and maintain our services (e.g., scheduling technicians, installations, maintenance).

• To process transactions and send related information (including confirmations and invoices).

• To communicate with you: send updates, respond to inquiries or customer service requests, and provide support.

• To personalise your experience, improve our website and services and ensure our operations run smoothly.

• To monitor and prevent fraud, abuse or other illegal activities.

• To comply with legal obligations and enforce our terms.

3. Legal Basis for Processing

Where applicable (for example for users in jurisdictions such as the EU), our legal basis for processing your personal data includes:

• Your consent (which you may withdraw at any time).

• Performance of a contract (i.e., providing the services you requested).

• Compliance with a legal obligation.

• Our legitimate interests (such as service improvement, marketing, fraud prevention) which do not override your rights.

4. Disclosure of Your Information

We may disclose your information with:

• Service providers, subcontractors or partners who perform services on our behalf (e.g., technicians, logistics).

• Payment processors, banks and financial institutions for billing purposes.

• Legal or regulatory authorities where required by law or in response to lawful requests.

• Our affiliates or business partners in connection with a reorganisation, merger, or sale of assets.
  We will not sell your personal data to third parties for their own marketing purposes without your explicit consent.

5. Data Retention

We will retain your information only for as long as needed for the purposes set out in this Privacy Policy, including to comply with legal obligations, resolve disputes, enforce our agreements and in accordance with our records-retention policies.

6. Your Privacy Rights

Depending on your jurisdiction, you may have rights including:

• Accessing your personal data and obtaining a copy.

• Requesting correction or deletion of your personal data.

• Objecting to or restricting processing of your personal data.

• Withdrawing your consent where the processing is based on consent.

• Requesting data portability (transfer of your data to another provider).
  To exercise these rights, please contact us at [email/contact]. We may need to verify your identity before processing such requests.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, understand usage patterns and administer the website. You can choose to disable cookies via your browser settings; however, this may affect the functionality of our site.

8. Security of Your Information

We implement appropriate technical, administrative and organisational measures to protect your information from unauthorised access, disclosure, alteration or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure—so we cannot guarantee absolute security.

9. International Transfers

When needed, your information may be transferred to, and processed in, countries other than your own. In such cases, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable laws.

10. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected such data, please contact us and we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.