Your Path to Quality Home Care
Aged Care Information is a free service that helps families understand their aged-care options and connects them with trusted Support at Home providers.
We offer immediate, culturally aligned support, ensuring your loved one receives care that truly fits their needs.
Whether you’re new to the system or unhappy with current services, we’re here to help you find the right provider, quickly and confidently.
Our Services
Free, Independent Support to Find the Right Care
100% free service for families — no hidden fees.
Completely independent and unbiased advice.
Helps you understand what care options exist, what they mean, and how they work.
Providing you with all the knowledge you need to make the right decision when selection the best Support at Home provider.
Fast, Personalised Provider Matching
Aged Care Decisions creates a personalised shortlist of suitable providers.
Matches based on:
care needs
location
personal preferences
language/cultural needs
urgency
budget
Saves families hours of phone calls and research.
Guided Support Throughout the Entire Process
Dedicated team available to guide you step-by-step, from enquiry to selecting a provider.
Help to understand assessments, funding, eligibility, and next steps.
Clear, simple explanations without jargon.
Ongoing communication to ensure families feel informed, confident, and in control.
Your trusted path to quality care and peace of mind.
Discover your perfect care match today!
Connecting You With Support at Home Providers Across Australia
⭐ 1️⃣ We Recommend BOTH Top-Tier Providers and Top-Tier Service Suppliers
Most services only match families with home-care providers.
Aged Care Information goes further.
We not only recommend leading Support at Home / Home Care Package providers,
but also personally match families with high-quality service experts, including:
Nurses
Cleaners & home-support workers
Allied health
Cultural/language-specific specialists
This means your loved one gets the right provider and the right people in the home — from day one
⭐ 2️⃣ Personalised, Human Support — Not Just an Algorithm
Families don’t want a database. They want a real human who understands their situation.
Aged Care Information offers:
Real conversations
Needs assessments
Cultural and language matching
Honest advice based on experience
Follow-up support
This creates trust, emotional safety, and confidence — especially during stressful decisions.
⭐ 3️⃣ Fast Turnaround with Tailored, High-Intent Options
Instead of waiting weeks or calling 10+ providers, we deliver:
A personalised shortlist
Only from providers with current availability
Matched for needs, location, budget, urgency, and language
Most families receive options within 24–48 hours.
This level of speed and accuracy is a major differentiator — especially when immediate care is needed.
⭐ 4️⃣ Free, Independent, and Fully Transparent Service
Families don’t pay anything.
There are no hidden costs, no pressure, and no obligations.
We:
Explain funding clearly
Break down confusing terminology
Help families understand what they are entitled to
Provide unbiased guidance
Our only goal is to help families find the safest, highest-quality care for their loved one.
Get Started Today
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Frequently Asked Questions
How do I know if I am eligible for the Support at Home Program?
Eligibility is determined through an assessment by the Australian Government's Aged Care Assessment Team (ACAT). We can guide you through this process to help you understand your eligibility.
What are the biggest changes in the Support at Home program?
Key changes include:
A 10% cap on care-management & admin costs
More transparency in what services cost
Less complexity for consumers
Focus on clinical vs non-clinical supports
Regular reporting and communication expectations
Can I change providers under Support at Home?
Yes. You can move providers at any time with clear, simpler transfer rules under the new program.
What if I’m already with a provider but unhappy?
We can help you:
compare other providers
understand your options
navigate the transfer process
ensure continuity of care
find additional or more suitable services
Under the new Support at Home program, switching providers is easier and without exit fees.