Port Alberni's First Robotics Sales & Service Provider - IT Consulting - PC/Phone Repair & Training Services

You've got custom or mandated industry specific software or hardware you need used in a certain way?

Public Sector Military Contractors, Medical, real estate, oil & gas (yes, oil field and plant control software), custom security systems (sales, service and design), carpeting, plumbing, janitorial, housekeeping, bookings/reservations, hotel management, business marketing, management, HVAC, crematoriums, funeral homes, locksmiths, manufacturers, construction management, online marketing, telemarketing, law enforcement, municipal city administration and maintenance, municipal city water and utility service and treatment plant hardware and software service, sensor installation and billing data collection for invoice generation, industrial grade control sensor implementation and maintenance, commercial fishing, hunting, search and rescue, commercial hatchery equipment and sensors, survival Geo-physics, earth sciences, scientific research organizations, logistics, warehouse, auto fleet management, retail and inventory control... the list goes on just to name a few.... we've done it all, or worked directly with or in these industries and more.

There's nothing we can't handle.

Port Alberni's first and only qualified Robotics Sale and Solutions provider!

We sell and maintain Home and Personal Assistance robots in the Humanoid (Unitree G1 and H1), Four-Legged (Unitree Go, GO2, GO2 W) as cost effective solutions for mobility-restricted clients, the elderly, technical enthusiasts, personal assistance @ home, business owners and industrial clients.

We custom tailor a solution that's a fit for you... a disability. We are vendor agnostic, and will find a solution that fits your needs/budget.

All sales come with on-going support at a nominal discounted rate from our service fees - getting one is just the beginning of the journey, and you won't regret it.

Our remote support covers most computer, phone, and software issues that can be resolved without on-site service, available to clients in Port Alberni and nearby regions.

We aim to provide same or next day service. E-mail requests and calls go into the same queue. Requests are triaged and ticketed electronically - we all hate being 'forgotten about' - that will never happen at Alber/Knee.

Our triage IS prioritized by human safety, parts/software/tools availability, and urgency severity. Safety is number one, and then availability of hardware is the deciding factor - if we're waiting on a part, there's no way around that.

We are a service provider, SaaS. We do provide hardware sales & service withing the scope of the job required.

Part orders can be rushed for extra cost. Typically, the basic items are in stock, or purchased same day when available. When out of stock, through our channels, typically service is overnight, 1-3 business days and sometimes 3-5 business days.

Special cases and manufacturer direct, typically we'll tell you delivery time as part of the quote.

We aim to not only make your lives easier and fun, but provide experienced top-tier B2B, E2E solutions - your whole business and everyone in it is a VP to us.

We repair a wide range of devices including computers (PC, Mac, Linux), phones, audio/visual equipment, and more. Whether it's home, office, business, or industrial equipment, we can handle it.

Yes, we service and repair industrial equipment along with home, office, and business technology needs.

Yes, we offer training services for computers, phones, and other technology to help you, your family or your staff become proficient in using and maintaining your devices. If you want or need to learn, we are there for you!

We offer 24/7 service, 364 days a year, with same or next day service availability.

Not only can, or will you, we WANT to help you! Life is all about learning. As a service provider and a human being (not an AI), experience is everything. The moment you act like you know everything, you miss things. We'll be the first to admit when we need to research things, but without a disclaimer, I can tell you there's nothing we can't do for you.

And we, being cultured Geeks ourselves love to find out about new ways existing and new technologies fit into hobbies, everyday life and business/industrial needs that we've never operated on before.

Chances are, with over 40 years of hands on experience fixing, building hardware, we'll be able to relate and offer a solution. We are proficient in custom IC, circuit board design, PCB design & manufacture at a production scale level, 3D Printing, Arduino, Rasperry Pi and all ESP variants for EXTREMELY custom needs. Want to retrofit an original teddy ruxpin so it's a chatgpt-power security guard that actually taiks to people and threats, with simultaneous 8k video, thermal imaging and infrared with 360 lidar modeling for absolute ID certainty and 3-D augmented reality playback of a break & enter or other crime scene or just-in-time AR tele-presence, and have Teddy's not terribly expensive core hardware (seriously.. not much money) guts tig welded on site?

We can do that.

HAM radio operator? Yup. We're nerds. I speak that language.

Code in Python, RUST, need help with git, npm? Something's broken in headers and your source just won't compile?

Not dutch. You're speaking english.

Don't be afraid, we love our geeks, and we'll never leave you feeling stupid if we're hearing a new situation from you... we're qualified to handle anything and look forward to it.

Our technicians are certified, not just experienced; CompTIA Linux+/A+/Network+/Server+ certifications in house, ensuring expert knowledge in Linux systems and other technologies. We are also certified printer repair technician with CompTIA CDIA+ and PDi+ and hardware agnostic confident and reliable repair of all your business's MFP and even large-scale industrial plotters, as well as imaging and professional digital photoroom servicing.

We are also enterprise level Dell Certified System Engineers for custom Business/Enterprise and Corporate Server Room maintenance, service, licensing and barebones or startup PMP design and execution solutions.

We can provide on-site in-house key IT, Security and Cybersecurity personnel on contract for clients that need a flexible, comprehensive human solution that's always accessible. Hiring an IT person? Why hire one person, when for the price, you get a familiar face that's supported by everyone in our network? Who can cover his own vacations and sickness reliably like magic? One who offers only solutions, not objections or rejections? talk to us today.