We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and store information when you visit our website hosted on Soloist.ai, or use our services.

Effective date:08/12/2025

1. Information We Collect

We may collect the following information:

• Personal Information: Name, email address, phone number, company details when you submit a contact form, book a demo, or sign up for our newsletter.

• Usage Data: Information on how you interact with our website, such as pages visited, time spent on pages, and referral source.

• Cookies and Tracking Technologies: We may use cookies and similar technologies to improve your experience, analyse traffic, and personalise content.

2. How We Use Your Information

We use your information to:

• Respond to inquiries and provide requested services.

• Schedule demos and communicate important updates.

• Improve our website and services.

• Send marketing communications (if you have opted in).

• Comply with legal obligations.

3. Legal Basis for Processing (UK GDPR)

Carro Systems processes your data on the following legal bases:

• Consent: When you opt-in to newsletters or marketing communications.

• Contractual Necessity: To provide services you request, such as a demo or CRM trial.

• Legitimate Interests: To improve our services and ensure website functionality.

4. Sharing Your Information

We do not sell your data. Your information may be shared with:

• Service providers who assist us in running our website or CRM services (e.g., hosting, analytics).

• Legal authorities if required by law.

5. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate data.

• Request deletion of your data.

• Object to processing or request restriction of processing.

• Withdraw consent for marketing communications at any time.

To exercise these rights, contact;

Denise Webster

Office 156904, PO Box 7169, Poole, BH15 9EL

6. Data Retention

We retain your personal data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

7. Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

8. Cookies

Our website uses cookies to enhance user experience and analyse traffic. By using our site, you consent to our use of cookies. For more details, see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.