Frequently Asked Questions
What size home do you clean?
We clean a 1 - 6 bedroom home.
What areas do you serve?
We provide cleaning services primarily in Atlanta, GA 30339, and surrounding neighborhoods.
We are located in Cobb County, GA.
Walk-through Consultation:
A walk-through is required before your home cleaning. Please send us a video of your home before cleaning, or we can do a video chat walk-through of your home during the consultation within 48 hours of your cleaning schedule.
We ask that you please pick up any items that could cause the vacuum cleaner to break. Please store away all personal and household items to avoid any accidents or misplacement. If we have to put items away, this will add more time to your cleaning time and billing.
What types of cleaning services do you offer?
We specialize in Airbnb home cleaning, office cleaning, and property preservation services.
Property Preservation
We do Winterizations from October 1st - March 31st.
Clean debris, change locks, board up windows, install a lockbox, lawn care, cleaning, and upkeep of the property. Manage any damages that may occur to the property.
Are your cleaners insured and background checked?
Yes, all our cleaning staff are fully insured, background checked, and professionally trained for your peace of mind.
How do I get a quote for your services?
You can contact us via phone, email, or our website contact form with details about your cleaning needs, and we will provide a customized quote promptly.
How do you handle cleaning for Airbnb rentals?
We provide thorough cleaning and restocking services specifically tailored for Airbnb hosts to ensure the property is guest-ready, including linen changes and sanitation.
Can I book a recurring cleaning service?
Absolutely! We offer flexible scheduling options including daily, weekly, bi-weekly, and monthly recurring cleaning services.
Lock-out?
We kindly request that you ensure your home is accessible for our cleaning service. If we are unable to enter your home to clean, we will not be able to provide the service. Please note that there is a 7-minute grace period for lockouts. If we cannot access your home after this time, you will need to reschedule your cleaning appointment and pay an additional $25 deposit.
Unfortunately, there is no refund for the previous deposit once 24 hours have passed. To maintain our schedule and provide timely services to all clients, we cannot wait beyond the 7-minute mark. I appreciate your understanding!
What is your cancellation policy?
We request at least 24 hours' notice for cancellations or rescheduling to avoid any fees.
All cancellations must be submitted within 24 hours. Please note that there are no refunds once the cleaner arrives at your location. If you cancel on the day of your cleaning, a $25 cancellation fee will apply.
Once the service is completed, we do not provide refunds. However, if you encounter any issues with the service provided, we can send another cleaning crew to address them. Please report any discrepancies within 24 hours of the service's completion.
Deposits
We charge a holding fee of 25% of your total amount, which will be applied as a credit toward your cleaning service. If you cancel within 24 hours, we will refund your 25% holding fee to your account. Please note that any parking fees incurred will be added to the total amount of your cleaning service.
Are your cleaning products safe and eco-friendly?
Yes, we use environmentally friendly and non-toxic cleaning products that are safe for people, pets, and the environment.
Got pets?
We ask that you put your pets away in a secure and safe place, away from the cleaners, until the entire cleaning process is completed.
An additional pet fee will be applied if we need to pick up or put away pet toys during cleaning. Cleaning pet hair, pet litter, or washing pet dishes and mats will also incur an extra fee. Additionally, a pet cleaning fee will be charged for move-in and move-out cleaning for homes or businesses that have pets.
There is no need to supply your cleaning supplies. We provide cleaning supplies for the job.
We typically use 2 cleaning technicians to get the job done efficiently.
All cleaning technicians are required to take a photo after cleaning to confirm.
You are not required to be at home for cleaning. However, we recommend that you be at home during your first cleaning.
Tipping your cleaning technician is not required. You are welcome to tip your cleaning technician only if you want to.
Do you provide last-minute or same-day cleaning services?
We try our best to accommodate last-minute requests depending on availability. Please contact us as soon as possible for same-day service inquiries.
How do you ensure the quality of your cleaning services?
Our trained cleaning professionals follow detailed checklists tailored to each service type, and we perform quality inspections to ensure high standards.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and cash payments upon service completion.
What should I do if I am not satisfied with the cleaning service?
We are committed to going the extra mile to ensure you have the best experience possible. If you are not satisfied with the services you received, please contact us within 24 hours, and we will send another cleaner to assist you.
We kindly ask that you provide any photos or videos you may have regarding the issue. We will go the extra mile to ensure that you have the best experience.
If you're not satisfied with the services you received. Please reach out to us within 24 hours, and we will send another cleaner out. We ask that you provide any photos or videos that you may have.
Customer satisfaction is our priority. If you are not happy with the service, please contact us within 24 hours, and we will address the issue promptly, including re-cleaning if necessary.