Kimberly's Frequently Asked Questions
What is your usage policy?
Kimberly’s images are not to be used in any way other then as intended by Kimberly. Kimberly’s art is not allowed to be downloaded, modified, or reproduced in any way without written permission. This also includes using the images to paint or draw yourself. Absolutely no stationery, layouts/web sets, tubes, brushes, or signature tags may be created with the use of her art. AND NO running off to a local store to make prints! Theft of art is a plague!
Do you license your artwork?
No, Kimberly has not allowed licensing for commercial or personal use of her artwork. Please contact her if you need help with this.
Do you participate in NFTs or Tokens?
Kimberly is absolutely not interested in these schemes.
Can I purchase a digital download of Kimberly's photographs?
No, Kimberly does not offer digital downloads of her artwork. She does offer coloring books to download at her accounts on artwanted.com and ko-fi.com.
How do I care for the artwork?
Avoid direct sunlight.
Clean with a soft, dry cloth to maintain its quality.
When needed, the acrylic/glass covers of framed prints can be gently washed with a water only moistened cloth.
Keep artworks away from direct heat and cold sources.
Keep out of reach of children and pets who may damage the artwork.
What are the payment options?
The printing shops accept a variety of credit cards, plus PayPal and Stripe, and other secure payment options. No cheques or cash is accepted as a payment.
What is the return policy?
If your order was damaged during shipping or printing, you can return it within 30 days for a full refund, minus shipping and tax, provided it is in its original condition and packaging. Your order should have come with a return label or instructions from the printing lab.
Do you ship international?
Not all of the printing hosts can ship internationally. But for the ones that do, your order is shipped from the closest printing center to you. Please check the printing store on their international shipping policy rates and delivery times.
How long will it take to receive my order?
Processing and shipping times vary depending on the printing store, the product, and the destination. Typically, orders are processed within 5 business days and shipping times vary from one week to four weeks.
Are the greeting cards customizable?
Not all greeting cards sold on each of the printing platform allows for customization at the time of ordering. For customizable greeting cards, please make your purchase at Kimberly's FineArtAmerica or Zazzle store.
Do you offer gift wrapping or special packaging?
No, gift wrapping or special packaging options are available through the print-on-demand companies.
If you purchase any of the items posted for sale directly from Kimberly, please message her about gift wrapping.
Is there a discount for bulk purchases?
There is a bulk ordering discount from the printing stores. Ordering a single style product of ten or more will kick in the discount pricing.
I see an image posted but I cannot find it for sale?
Please send Kimberly the information on the image, a link or detailed description, and which platform you had seen it on. Please include where you would prefer to shop so that she can add it to one of her stores for you to make your purchase at.
Can I request a specific image to be added as a certain product?
Yes, custom requests for the Printing-on-Demand sites can be made! If you see an art piece on a greeting card but want it as an ornament or a mug, or some other product, this can be made to happen. Please contact Kimberly with your desire to have a certain artwork on a certain product, and from which printing shop. Please include the artwork url, or detailed information of the artwork with your request.
I.E.
A patron sees a squirrel photograph on one PoD that they would like to buy, but they want it one a certain product (a mouse pad) which is not available through that company. Kimberly receives this product request and uploads the picture to a different PoD where that specified product is available. She then emails the product url to the customer. The customer places the order and everyone is happy.
:0)
What types of wall art formats are available?
The wall art options that are available include posters, photograph paper, canvas prints, framed prints, metal prints, and acrylic prints. The sizes vary based on the artwork, ranging from 4x6" to 24x36", whilst some images are meant to be square, and others panoramic.
Is framing included with wall art purchases?
Some art options offer framing, while others are sold as unframed prints. Please check the product details for specific framing information.
Can I subscribe to a newsletter?
Sorry, Kimberly does not offer a newsletter. You can subscribe to the printing companies newsletters on their website to receive updates for sales. To receive updates from Kimberly, subscribe to her WordPress blog, Ko-fi, tumblr, or social media accounts.
Are there any upcoming exhibitions or shows featuring Kimberly's work?
Sadly, Kimberly is unable to take her artwork to fairs, shows, or galleries. She just does not have the funds to set up a booth, order numerous products and pay the fee to sell in person.
I am an interior designer for a furniture store, can I order prints for our display rooms?
Yes! This option can be done. Please go to Kimberly's Designer Prints profile and select the wall art you would like to hang in your store. You will need to have a corporate account.
Is there any in-store retail option to buy?
Through FineArtAmerica, Kimberly has opted-in to include the partnership option with brick-and-mortar stores to get her artwork into local communities. Please ask your local shop owners if they use any of these companies to purchase art prints, cards, mugs, or any other product with indie artworks: Deck the Walls, The Great Frame Up, Framing Art Centre, Shop for Art. Have them search, Kimberly Tilley, to add items to their physical store.
Question Not Found?
When your question does not match up with any of the provided answers, just ask Kimberly. Fill out the website contact form or message her on one of the social media platforms.