It depends on the problem and work required. In most cases, we start with a £30 upfront inspection/start fee. After checking the device, we can confirm the work, expected cost and time more accurately.

The upfront fee can be paid by cash or bank transfer.

Most repairs take around 2 working days, depending on the problem, workload and whether replacement parts are required.

If possible, back up your important files to the cloud or another safe location before service.

Please temporarily disable your login password or provide a temporary password. This allows us to properly test the operating system and confirm everything is working before returning the computer. You can restore your normal password afterwards.

For a laptop, please bring the charger.

Please also text Hodak PC with:

Your name — PC/laptop model — short description of the issue

This helps us identify your device and provide updates without confusion.

Yes. We can help with suitable RAM, SSD/storage, cooling, GPU and other hardware upgrades, depending on what your computer supports and what you want to achieve.

We can find the correct compatible part and provide you with a purchase link, so you can see exactly what you are buying and how much it costs.

Where practical, the part can be delivered directly to us ready for the repair. No hidden mark-ups on parts.

Sometimes, depending on the job and current workload. Some repairs require more time for proper diagnosis, repair and testing.

For urgent work, Express Service may be available for an additional fee.

Yes. We can clean, service and repaste GPUs.
On request, we can also use premium thermal paste and thermal pads to help achieve good cooling and keep your GPU thermally healthy.

Yes. Within approximately 3 miles, collection or delivery is normally £20 each way, or £40 for both.

No. As a small home-based business, we keep our stock minimal, so we do not normally buy PCs, laptops or PC parts.

Donations are always welcome. Useful equipment and components can be reused for testing, learning, repairs or future projects instead of becoming electronic waste.

Yes. Dust, ageing thermal paste and blocked cooling can gradually affect temperatures, noise, stability and performance.

Periodic maintenance can help keep your computer clean, cool and healthy.

Yes. Depending on your OS, we can make your PC and web browsing safer, cleaner and smoother — with fewer annoying ads, less tracking and better protection from common online threats.

A VPN alone is not enough — staying safer online requires multiple layers of protection.

Absolutely. We have extensive experience with Linux and distributions from around the world. We can help you choose and install the right Linux system for your PC, set it up properly, and show you the basics so you can use it with confidence.

Yes. We can help install and configure Local LLM/AI systems that run directly on suitable computer hardware, giving you more privacy and control instead of depending entirely on cloud services.

Yes. Local AI can support personal, creative and business work — including private assistants, documents, coding and creative tools, while allowing suitable data and processing to stay on your own computer.

Yes. Hodak PC has no borders. 🌍

When the problem can be solved remotely, we can provide PC and software support worldwide — helping with setup, troubleshooting, Linux, software and other suitable issues without you bringing the computer to us.

Around 40% of our customers first tried to fix the PC problem themselves.

DIY can work — but knowing when to use a professional can save time, money and sometimes your hardware.