Top 10 Frequently Asked Questions
What should i do when my car breaks down?
Dont panic! we are only a phone call away
Move to a Safe Location: If possible, steer your vehicle to the shoulder of the road or a safe area.
Turn on Hazard Lights: Make your vehicle visible to other drivers.
Stay Inside: If you’re in a dangerous location, stay inside your car with seatbelts fastened.
Call for Help: Contact Red Squirrel Recovery service and provide them with your location and details of the breakdown. Tel 07421 320627
Wait Safely: Stay in a safe area while you wait for assistance to arrive.
Is my vehicle insured during the recovery process?
Yes, we are proud to say that all vehicles under our care during recovery are fully insured to give you peace of mind throughout the process.
What types of vehicles do you recover?
We recover a wide range of vehicles including cars, motorcycles, vans, and light commercial vehicles. If you have a special vehicle, get in touch and we will do our best to assist.
What areas do you cover for vehicle recovery?
Red Squirrel Recovery provides vehicle recovery services throughout Northamptonshire, the Midlands and the Home Counties. If you're unsure whether we cover your area, please contact us for confirmation.
How quickly can you reach my location?
Our average response time is typically within 30 to 60 minutes depending on your location and traffic conditions. We strive to get to you as quickly as possible 24 hours a day.
How much does your vehicle recovery service cost?
Costs vary depending on the distance, type of vehicle, and specific circumstances. We provide a transparent quote before commencing the recovery so you know exactly what to expect.
Is your service available 24/7?
Yes, Red Squirrel Recovery operates 24 hours a day, 7 days a week, including weekends and public holidays to provide you with assistance whenever you need it.
How do I contact Red Squirrel Recovery in an emergency?
You can reach us any time by calling our emergency hotline number (07421 320627). We are always ready to assist you promptly.
Do you offer roadside assistance services?
Yes, in addition to recovery, we offer roadside assistance such as jump-starts, tyre changes, and fuel delivery to help get you back on the road quickly and with the minimum of fuss.
Can I book a vehicle recovery in advance?
Yes, you can schedule a vehicle recovery in advance by contacting us directly. We will arrange a convenient time for your recovery service.
What payment methods do you accept?
We accept various payment methods including cash, credit/debit cards, and mobile payment options for your convenience.