Career Objective
To begin my professional journey in the IT field by contributing to a forward-thinking organization that values innovation and growth. I aspire to enhance my technical and analytical skills while playing an active role in the success of the team and the organization.
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Hello! I'm Thennarasu
I'm have a keen interest in software development, and developing technologies. I'm enthusiastic about learning, problem solving, and using my technical skills to develop effective and unique solutions.
I appreciate learning about new tools and technologies that can make a significant difference in the IT sector. My ambition is to start my career with a recognized organization where I can contribute effectively, obtain practical experience, and continue to build my professional skills.
My Professional Experience
Customer Experience Associate II
Conduent Business Services India LLP 📎
2025/05 – 2025/10 | Bengaluru, India
Gained expertise in answering inbound calls from U.S. customers, providing prompt and accurate solutions to inquiries regarding shipments and logistics.
Delivered excellent customer service, achieving consistently high customer satisfaction ratings and maintaining strong call handling efficiency.
Developed advanced problem-solving and communication skills, ensuring a smooth customer experience in a high-volume contact center environment.
Recognized as a Top Performer for consistently meeting daily call targets and contributing to the team’s adherence to Service Level Agreements (SLAs).
Worked effectively in night shift operations(6 months), ensuring seamless support and timely resolution of customer concerns.
Business Development & Lead Generation (TL)
Edvedha Edu Tech Pvt Ltd 📎
2024/10 – 2025/05 | Bengaluru, India
Led a team in promoting and selling internship programs to college students through direct outreach and collaborations with college placement cells.
Mentored team members on relationship-building, email outreach, and cold-calling strategies to improve conversion rates and engagement.
Built partnerships with college administrations, enabling successful Internship Program collaborations.
Supported multiple departments — Lead generation, Sales, Operations, and Support — ensuring smooth coordination and business growth.
Contributed to achieving consistent revenue goals by developing, monitoring, and optimizing daily and weekly sales targets.
Internship Experience
Gateway Solution
Software Testing Intern (Sep 2022 | Coimbatore) 📎
Obtained hands-on experience conducting functional and manual testing on mobile and online applications.
Learnt how to find, record, and monitor flaws while
working with developers to guarantee prompt retesting and resolution.Developed and carried out test scenarios, test cases, and bug reports to enhance the overall dependability and quality of the application.
Binary Spot
Web Development Intern (Aug 2022 | Coimbatore) 📎
Obtained practical experience utilizing HTML, CSS, and JavaScript to create and manage responsive online apps.
Learnt how to assist backend service integration while creating and implementing frontend features.
Helped with code optimization and debugging, which
enhanced the user experience and application speed.
Education
College Experience
Karpagam Institute of Technology Coimbatore 📎
Academic Foundation
Degree: Bachelor of Technology in Information Technology (B Tech - IT)
Academic Achievement: 80%
Focus Areas: [Mention 2-3 key technical areas from your degree, e.g., Cloud Computing, Database Management, Web Development].
Leadership & Project Summary
Class Representative: Served as the principal point of contact between students and teachers, using diplomacy, advocacy, and good communication to resolve academic concerns.
Event Organizer: Successfully oversaw the whole implementation of big campus events, honing logistical and project management skills while leading volunteer teams.
Team Leader (Final Project): Defining methodology, managing team dynamics, and ensuring timely delivery of a complicated technical solution while demonstrating technical leadership and responsibility.
I use this combination of technical expertise and proven collaboration to achieve great results.
School
Ensuring websites are mobile-friendly and perform seamlessly across all devices and screen sizes.