PRIVACY POLICY
Effective Date: 1/30/2026
Zentronet WiFi ISP (“Zentronet”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our internet services, website, hotspot portal, or contact our support team.
We may collect the following information:
Personal details: name, phone number, email address (if provided)
Account details: username, subscription plan, payment status
Technical data: device type, IP address, MAC address, connection logs, usage statistics
Communication data: messages, calls, or WhatsApp chats with our support team
2. How We Use Your Information
We use your information to:
Provide and manage internet services
Authenticate users and manage subscriptions
Send service-related SMS (login details, alerts, updates)
Improve network performance and customer support
Respond to inquiries, complaints, or outage reports
Comply with legal and regulatory requirements
3. Data Protection & Security
We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse. Access to customer data is limited to authorized personnel only.
4. Data Sharing
We do not sell or rent your personal data. Information may only be shared:
When required by law or lawful authorities
With service partners strictly for service delivery (e.g., SMS gateways)
5. Data Retention
We retain your information only for as long as necessary to provide services, meet legal obligations, and resolve disputes.
6. Your Rights
You have the right to:
Request access to your personal data
Request correction of inaccurate information
Request deletion of your data where legally applicable
7. Cookies & Tracking
Our website or hotspot portal may use cookies for session management and service optimization.
8. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on our website or communicated via SMS where necessary.
9. Contact Us
For privacy-related inquiries, contact: 📞 Call / WhatsApp / SMS: 0110843690