JQTechGlobal is a trading name of JQTechLimited, a company registered in the United Kingdom. We respect the privacy of people we deal with and uphold high standards of privacy practice and security. This policy explains how we handle personal information and how we interact with you online.
Whenever we handle personal information, we take steps to ensure that appropriate standards of privacy practice and security are applied.

This JQTechGlobal Privacy Policy sets out the types of personal information we collect, why we need to collect it, how we collect it, what we do with it, how it’s stored, and who we might share it with. This Policy also describes how you can access or correct information we hold about you, how you can ask further questions or make a complaint, and information about our website and online activities.

The Information We Collect

For most services, it is necessary for us to collect ‘personal information’ such as your name, contact details, and employment history. We may also collect other personal details (such as photos and information you submit to us in communications) and other information from which you can be identified.

We may also collect personal information about you through your use of our website. This includes:

• Information collected when you make a purchase.

• The content of electronic forms you submit via the website requesting services, information, or action.

• Messages or comments you submit to us via the website, including emails.

• Information collected when you participate in any online career assessments on this website.

Like many commercial websites, we may also collect aggregated information about visitors to our website, without identifying individuals. For example, we may collect:

• The user’s server address.

• The user’s domain.

• The date and time of the visit.

• The pages accessed and documents downloaded.

• The previous site visited.

• The type of browser used.

We use this information to count and analyse visitors to our site, to improve the site’s usefulness. JQTechGlobal does not attempt to identify individual users, correlate usage data, or track browsing activity.

We may also collect information about your online activities on our website and connected devices over time and across third-party websites, apps, and services. We use Google Analytics to analyse website usage and diagnose technical issues.

Sensitive Information

Generally, we do not collect sensitive information unless required by law or with your consent where relevant to our services (e.g., health-related employment issues). We will not collect sensitive information where expressly prohibited by law.

Sensitive information includes information relating to:

• Race

• Political or religious beliefs

• Sexual orientation and sexual life

• Criminal convictions

• Membership of professional or trade associations or unions

• Biometric and health information

• Affiliation with certain organisations such as professional associations

Why We Collect Personal Information

We collect personal information reasonably necessary to:

• Provide you with quality services, such as preparation of resumes, LinkedIn profiles, cover letters, business cards, social and business media profiles, executive biographies, websites, professional portraits, and interview preparation.

• Conduct marketing and social functions.

• Maintain your contact details.

• Handle complaints or enquiries.

• Fulfil legal obligations, such as taxation or as authorised by you.

Without such information, we may be unable to provide appropriate service, in which case we will offer the best possible alternative.

How We Collect Your Information

We collect personal information directly from you—face-to-face, in documents you provide, telephone calls, emails, your LinkedIn profile, your website access, or when you make payments for our services (using Stripe or Shopify). We strive to be transparent about how and why we collect personal data.

We may also receive personal information from third parties involved in providing services to you.

How We Store Your Information

We keep personal information in physical and electronic records, at our premises, distributed workforce locations, and service providers’ premises—this may include cloud storage, which could mean information stored outside Australia.

Where this occurs, we take steps to protect security and integrity.

We also keep records of interactions with you (telephone, email, online).

How We Use Your Information

We use personal information for the purposes provided, including to:

• Process requests.

• Provide, administer, and manage services.

• Monitor, audit, and evaluate services.

• Communicate with you and investigate complaints or enquiries.

• Maintain our relationship.

• Send marketing and event-related communications.

We may also:

• Anonymise data for market research and service development.

• Use personal information lawfully for related purposes without express permission—e.g., to inform you of products/services that may interest you. You can opt out at any time using the methods below.

We do not sell personal information for marketing purposes or allow partners to do so without your consent.

When Your Information Is Disclosed

Subject to law, we may disclose personal information outside JQTechGlobal:

• When required by law or regulation.

• To service providers supporting our services, such as auditing, accounting, legal, consulting, payment, delivery, data processing, marketing, research, insurance, technology, and website services.

• As specified in service terms.

Some recipients may operate outside Australia or the EU (where applicable), including countries such as the United States, United Kingdom, Canada, Asia, European Union, and Cyprus.

We take steps to protect personal information from misuse or loss and comply with data transfer laws. These parties may disclose data to governments as required by local law.

Keeping Information Accurate And Up To Date

We take reasonable steps to ensure information is accurate. You can contact us anytime to correct or update your information.

Keeping Information Secure

We use security procedures and technology to prevent misuse or unlawful disclosure, including policies, audits, staff training, and monitoring.

Support organisations are required to implement appropriate technical and organisational security measures.

How You Can Access Or Correct Your Information

You can request access or correction of your personal information. We will generally provide full access or make corrections unless legal/administrative reasons prevent this.

If your request is denied, we will explain why where possible. If a correction request is refused and you disagree, you can ask to have your requested correction noted with your information.

Dealing With JQTechGlobal Online

When you visit JQTechGlobal websites, you usually browse anonymously unless you access the site via email or personalised communication from JQTechGlobal, or provide information by completing an online form (e.g., booking or appointment requests).

We use cookies to collect information such as your computer server or IP address (a number automatically assigned to your device to use the internet). We may also derive location from your IP address.

Once identified via email or form completion, we may combine data to improve your online experience. You can disable cookies or adjust preferences on your browser to avoid identification (see below).

Cookies

A cookie is a packet of information placed on your computer by a website for record-keeping. While not personal information, cookies on JQTechGlobal sites are used to:

• Authorise access and save preferences in secure website areas.

• Manage advertising, collecting anonymous info about pages visited and software used.

• Monitor traffic anonymously (time, pages visited, system info such as device type, OS, browser type/version, screen resolution, and device model).

• If identified, collect personal information via cookies on browsing activity.

You can configure your browser to accept, reject or notify about cookies. Disabling or removing cookies may limit your access to some site features.

Links To Other Websites

JQTechGlobal websites may link to external sites that are independent and have their own privacy policies. We recommend reviewing them.

We are not responsible for content or privacy practices of these external sites.

Your Rights If You Are In The European Union

Under the GDPR, you have rights including access, correction, deletion (where lawfully allowed), restriction, data portability, objection to processing, and withdrawal of consent.

To exercise these rights, please email jamie.evans@jqtechglobal.com.

Contact Us

For privacy questions or complaints, contact us at jamie.evans@jqtechglobal.com. We will acknowledge your inquiry, advise who will manage it, and provide expected response times.

If unresolved, you may escalate to external dispute resolution schemes or regulators (including EU data protection authorities if applicable). We can provide details as appropriate.