The Luxe Developers

• Website   :  www.theluxedevelopers.ae

• Position   :  IT Administrator / IT Engineer

• Date        :  March 23, 2023 – up to now

Duties and Responsibilities

• Site and remote IT Administrator / Engineer

• Direct point of contact for supplier and vendor.

• Managing Windows Servers including backup and recovery

• Set up domain user accounts and workstations

• Managing company emails, Google Workspace and Outlook.

• Managing of IT inventory and purchasing

• Maintaining full records of all hardware and software subscription.

• Maintaining hardware and software installation, including operating systems, applications, and peripherals

• Implementing security measures, including user access controls, firewalls, and antivirus software

• Technical assistance to users, troubleshooting issues and resolving software and hardware problems

• Managing, Installation and Configuration of VPN and FTP server.

• Managing, Installation and Configuration of Telephone systems

• Managing network infrastructure, including routers, switches, firewalls, and WI-FI Access points

• Managing security system, including CCTV, Access Control and Biometrics

• Interconnecting remote offices

• Keep all conference and meeting rooms devices is updated

• Monitor performance and maintain systems according to requirements

• Monitoring employee staff activities and attendance.

• Organized timelapse video for live streaming

• Oversee and rectify the problem on site remotely

• Managing HR and payroll system

• Keep all employee records and assets updated

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Hokusai General Trading L.L.C

• Website   :  www.soukchic.ae

• Position   :  IT Manager

• Date        :  December 5, 2021 – December 16, 2022

Duties and Responsibilities

• Act as a primary point of contact for users on hardware, software, and network related issue. Ensure user satisfaction by providing the best solutions to their queries in timely manner.

• Oversee IT Day-today activity and conduct minor/major changes after seeking approvals.

• Identify and solve software, hardware, network, LAN, Wi-fi, CCTV, Printer, Scanner, IP Phone etc. related issue

• Repairing and replacing of devices, software, in Microsoft and Mac system as necessary.

• Monitoring of CCTV specially in important area.

• Active Monitoring and maintaining computer systems and networks and taking preventive and predictive measures

• Ensure Data backup, patching of operating systems and application are carried out in a timely manner.

• Keep password always updated and keep in safe place.

• Managing of company emails, Domain, Gmail and Outlook.

• Monitoring of traffic in our AWS cloud system.

• Managing of IT inventory and keeping a track of all hardware and software.

• Update firewall ACL in AWS for remote access.

• Create VPN and FTP server to access remotely and securely.

• Submit weekly progress report.

• Keep monitoring of all staff activities and attendance.

• Monitor and maintain computer systems and networks

• Talk staff through a series of actions, either face-to-face, remotely or over the phone, to help set up systems or resolve issues

• Troubleshoot system and network problems, diagnosing and solving hardware or software faults

• Managing and monitoring Server.

• Provide support, including procedural documentation and relevant reports

• Support the roll-out of new applications

• Conduct electrical safety checks on IT equipments.

• Set up new users' accounts and profiles and deal with password issues

• Test and evaluate new technology

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Al Hadeed Computer and Printer Trading L.L.C

• Website   :  www.alhadeedprinters.com

• Position   :  IT Support Engineer

• Date        :  November 14, 2020 – December 1, 2021

Duties and Responsibilities

• Setup new Printer on customer’s site.

• Printer configuration for all Staff

• Crate scan to folder and scan to email.

• Manage and monitor all installed systems and infrastructure

• Install, configure, test and maintain operating systems, application software and system management tools

• Proactively ensure the highest levels of systems and infrastructure availability

• Participate in the design of information and operational support systems

• Provide 2nd and 3rd level support

• Support customer remotely.

• Liaise with vendors and other IT personnel for problem resolution

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iTreat / Livehostech Portal L.L.C

• Website   :  www.itreat.ae

• Position   :  IT Administrator

• Date        :  November 11, 2019 – September 2020

Duties and Responsibilities

• Create and manage company emails

• Backup main database

• Setup local and cloud FTP server

• Install, configure and troubleshoot software and hardware

• Setup new employee’s biometrics and time attendance

• Monitor all server by remote access

• Secure all data from local and cloud server

• Monitor all employees outside by tracking software

• Upgrade systems with new releases and models

• Develop expertise to train staff on new technologies

• Manage network servers and technology tools

• Set up domain accounts and workstations

• CCTV Monitoring

• Direct contact of supplier and vendor

• Monitor performance and maintain systems according to requirements

• Monitor employees activities and attendance

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Spectrum Smart Solutions Systems

• Website  :  www.spectrum.co.ae

• Position   :  System Engineer

• Date        :  October 25, 2017 – October 24, 2019