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<ul data-type="checkmark-bullet-list"><li data-type="checkmark-list-item">Linkedin : linkedin.com/in/timramosjr/</li><li data-type="checkmark-list-item">Mobile no. : +971 568 996 104</li><li data-type="checkmark-list-item">Email : <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:timramosjr@outlook.com">timramosjr@outlook.com</a></li></ul>

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Welcome to myHomeWorld

<h4>The Luxe Developers</h4><ul data-type="checkmark-bullet-list"><li data-type="checkmark-list-item">Website&nbsp;&nbsp; :&nbsp; <a target="_blank" rel="noopener noreferrer nofollow" href="http://www.theluxedevelopers.ae">www.theluxedevelopers.ae</a></li><li data-type="checkmark-list-item">Position&nbsp;&nbsp; :&nbsp; IT Administrator / IT Engineer</li><li data-type="checkmark-list-item">Date &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;:&nbsp; March 23, 2023 – up to now</li></ul>Duties and Responsibilities<ul><li>Site and remote IT Administrator / Engineer</li><li>Direct point of contact for supplier and vendor.</li><li>Managing Windows Servers including backup and recovery</li><li>Set up domain user accounts and workstations</li><li>Managing company emails, Google Workspace and Outlook.</li><li>Managing of IT inventory and purchasing</li><li>Maintaining full records of all hardware and software subscription.</li><li>Maintaining hardware and software installation, including operating systems, applications, and peripherals</li><li>Implementing security measures, including user access controls, firewalls, and antivirus software</li><li>Technical assistance to users, troubleshooting issues and resolving software and hardware problems</li><li>Managing, Installation and Configuration of VPN and FTP server.</li><li>Managing, Installation and Configuration of Telephone systems</li><li>Managing network infrastructure, including routers, switches, firewalls, and WI-FI Access points </li><li>Managing security system, including CCTV, Access Control and Biometrics</li><li>Interconnecting remote offices</li><li>Keep all conference and meeting rooms devices is updated</li><li>Monitor performance and maintain systems according to requirements</li><li>Monitoring employee staff activities and attendance.</li><li>Organized timelapse video for live streaming</li><li>Oversee and rectify the problem on site remotely</li><li>Managing HR and payroll system</li><li>Keep all employee records and assets updated</li></ul>________________________________Hokusai General Trading L.L.C<ul data-type="checkmark-bullet-list"><li data-type="checkmark-list-item">Website&nbsp;&nbsp; :&nbsp; <a target="_blank" rel="noopener noreferrer nofollow" href="http://www.soukchic.ae">www.soukchic.ae</a></li><li data-type="checkmark-list-item">Position&nbsp;&nbsp; :&nbsp; IT Manager</li><li data-type="checkmark-list-item">Date &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;:&nbsp; December 5, 2021 – December 16, 2022</li></ul>Duties and Responsibilities<ul><li>Act as a primary point of contact for users on hardware, software, and network related issue. Ensure user satisfaction by providing the best solutions to their queries in timely manner.</li><li>Oversee IT Day-today activity and conduct minor/major changes after seeking approvals.</li><li>Identify and solve software, hardware, network, LAN, Wi-fi, CCTV, Printer, Scanner, IP Phone etc. related issue</li><li>Repairing and replacing of devices, software, in Microsoft and Mac system as necessary.</li><li>Monitoring of CCTV specially in important area.</li><li>Active Monitoring and maintaining computer systems and networks and taking preventive and predictive measures</li><li>Ensure Data backup, patching of operating systems and application are carried out in a timely manner.</li><li>Keep password always updated and keep in safe place.</li><li>Managing of company emails, Domain, Gmail and Outlook.</li><li>Monitoring of traffic in our AWS cloud system.</li><li>Managing of IT inventory and keeping a track of all hardware and software.</li><li>Update firewall ACL in AWS for remote access.</li><li>Create VPN and FTP server to access remotely and securely.</li><li>Submit weekly progress report.</li><li>Keep monitoring of all staff activities and attendance.</li><li>Monitor and maintain computer systems and networks</li><li>Talk staff through a series of actions, either face-to-face, remotely or over the phone, to help set up systems or resolve issues</li><li>Troubleshoot system and network problems, diagnosing and solving hardware or software faults</li><li>Managing and monitoring Server.</li><li>Provide support, including procedural documentation and relevant reports</li><li>Support the roll-out of new applications</li><li>Conduct electrical safety checks on IT equipments.</li><li>Set up new users' accounts and profiles and deal with password issues</li><li>Test and evaluate new technology</li></ul>________________________________Al Hadeed Computer and Printer Trading L.L.C<ul data-type="checkmark-bullet-list"><li data-type="checkmark-list-item">Website&nbsp;&nbsp; :&nbsp; <a target="_blank" rel="noopener noreferrer nofollow" href="http://www.alhadeedprinters.com">www.alhadeedprinters.com</a></li><li data-type="checkmark-list-item">Position&nbsp;&nbsp; :&nbsp; IT Support Engineer</li><li data-type="checkmark-list-item">Date &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;:&nbsp; November 14, 2020 – December 1, 2021</li></ul>Duties and Responsibilities<ul><li>Setup new Printer on customer’s site.</li><li>Printer configuration for all Staff</li><li>Crate scan to folder and scan to email.</li><li>Manage and monitor all installed systems and infrastructure</li><li>Install, configure, test and maintain operating systems, application software and system management tools</li><li>Proactively ensure the highest levels of systems and infrastructure availability</li><li>Participate in the design of information and operational support systems</li><li>Provide 2nd and 3rd level support</li><li>Support customer remotely.</li><li>Liaise with vendors and other IT personnel for problem resolution</li></ul>________________________________iTreat / Livehostech Portal L.L.C<ul data-type="checkmark-bullet-list"><li data-type="checkmark-list-item">Website&nbsp; &nbsp;:&nbsp; <a target="_blank" rel="noopener noreferrer nofollow" href="http://www.itreat.ae">www.itreat.ae</a></li><li data-type="checkmark-list-item">Position&nbsp; &nbsp;:&nbsp; IT Administrator</li><li data-type="checkmark-list-item">Date &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;:&nbsp; November 11, 2019 – September 2020</li></ul>Duties and Responsibilities<ul><li>Create and manage company emails</li><li>Backup main database</li><li>Setup local and cloud FTP server</li><li>Install, configure and troubleshoot software and hardware</li><li>Setup new employee’s biometrics and time attendance</li><li>Monitor all server by remote access</li><li>Secure all data from local and cloud server</li><li>Monitor all employees outside by tracking software</li><li>Upgrade systems with new releases and models</li><li>Develop expertise to train staff on new technologies</li><li>Manage network servers and technology tools</li><li>Set up domain accounts and workstations</li><li>CCTV Monitoring</li><li>Direct contact of supplier and vendor</li><li>Monitor performance and maintain systems according to requirements</li><li>Monitor employees activities and attendance</li></ul>________________________________Spectrum Smart Solutions Systems<ul data-type="checkmark-bullet-list"><li data-type="checkmark-list-item">Website&nbsp; :&nbsp; <a target="_blank" rel="noopener noreferrer nofollow" href="http://www.spectrum.co.ae">www.spectrum.co.ae</a></li><li data-type="checkmark-list-item">Position&nbsp; &nbsp;:&nbsp; System Engineer</li><li data-type="checkmark-list-item">Date &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;:&nbsp; October 25, 2017 – October 24, 2019&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li></ul>&nbsp;

Team work, work colleagues, working together

myExperiences

<h3>Skills and Knowledge</h3><ul><li>Security Systems :&nbsp; CCTV, Police Burglar Alarm, Access Control, Biometrics, Smart Home Security</li><li>Email : Google Workspace, Webmail and Outlook</li><li>Web : Domain and Hosting</li><li>Telephony :&nbsp; Vo-IP Phone&nbsp; and&nbsp; Intercom</li><li>Operating System: All Windows and MAC OS</li><li>Server &nbsp;: Windows Server, Active Directory, Domain Controller, Backup and recovery</li><li>Virtualization – Vm-ware, Virtual Box, MS Virtual Machine and Hyper-V</li><li>Application :&nbsp; MS365, Adobe Acrobat, Attendance Software</li><li>Networking : Routing and Switching, Firewalls and security, Remote Access, VPN, FTP, Corporate Wi-Fi, Access Point and Cloud Computing.</li><li>Computer : Assembling Hardware parts and installation in Desktop/Laptop and MAC</li><li>Home Automation : Wireless using Z-wave Technology.</li></ul>

College&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul data-type="checkmark-bullet-list"><li data-type="checkmark-list-item">School&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; :&nbsp; AMA CLC</li><li data-type="checkmark-list-item">Course&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;:&nbsp; Computer System and Design Programming</li><li data-type="checkmark-list-item">Date Graduated&nbsp; &nbsp; :&nbsp;&nbsp; 2002</li></ul>&nbsp;________________________________Training and Certificate&nbsp; -<ul><li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Certificate in Computer Technician</li><li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Certificate in CCNA</li><li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Certificate in AWS</li><li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Certificate in Ajman Police for Security System</li></ul>

myEducation

<h3></h3>I'm Timoteo Jr. Ramos, a highly motivated IT Professional with high experience in creating and maintaining a computer networked environment and system management. Successful results in combing superb technical and analytical support while updating customers and associates on dynamic changes that occur from convergence, software and hardware modifications. Proven planner, leader and provider of collaborative documentation on daily systems status and reports.