1. Introduction

RITS – Remote IT Support (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using our services, you consent to the practices described in this Policy.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information, including:

• Name

• Email address

• Phone number

• Billing information

• Business name (if applicable)

2.2 Technical Information

During support sessions, we may access:

• IP address

• Device information (OS, hardware specs)

• System logs and error reports

• Installed software and configurations

2.3 Remote Session Data

While providing support, we may temporarily access:

• Files and folders

• System settings

• Screens and user interfaces

We do not intentionally collect more data than necessary to perform the service.

3. How We Use Your Information

We use collected information to:

• Provide and deliver IT support services

• Diagnose and resolve technical issues

• Communicate with you on services

• Process payments

• Improve our services and security

4. Legal Basis for Processing (GDPR, if applicable)

We process your data under the following legal bases:

• Consent – when you authorize remote access

• Contractual necessity – to deliver services

• Legitimate interests – improving services and preventing fraud

• Legal obligations – when required by law

5. Data Sharing and Disclosure

We do not sell your personal data.

We may share information with:

• Payment processors (for billing)

• Software/tool providers necessary to deliver services

• Legal authorities when required by law

All third parties are expected to maintain confidentiality and security.

6. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this Policy

• Comply with legal, tax, or regulatory obligations

Remote session data is not recorded or stored unless explicitly disclosed and agreed.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no method of transmission over the Internet is 100% secure. You acknowledge this inherent risk.

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion (“Right to be Forgotten”)

• Object to or restrict processing

• Request data portability

To exercise your rights, contact us at: [Insert Email]

9. Cookies and Tracking

If you use our website, we may use cookies or similar technologies to:

• Improve user experience

• Analyze site traffic

You can control cookies through your browser settings.

10. International Data Transfers

If you access our services from outside Japan, your information may be transferred and processed in jurisdictions with different data protection laws.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children.

12. Third-Party Links

Our services or website may contain links to third-party websites. We are not responsible for their privacy practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted with an updated “Last Updated” date.