TERMS OF SERVICE

Last Updated: [March 2026]

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and RITS – Remote IT Support (“Company,” “we,” “us,” or “our”).

By accessing or using our services, you agree to be bound by these Terms. If you do not agree, you must not use our services.

2. Scope of Services

RITS provides remote information technology support services, including but not limited to diagnostics, troubleshooting, system configuration, software installation, maintenance, and consulting (“Services”).

All Services are provided remotely unless otherwise agreed in writing.

3. Authorization for Remote Access

By requesting Services, you expressly authorize RITS to access, control, and modify your devices, systems, and networks as reasonably necessary.

You represent and warrant that:

  • You are the owner of the system or have full authorization to grant access

  • No unauthorized or unlawful access is being facilitated

You acknowledge that remote access may expose your system to inherent risks.

4. No Warranty; Service Disclaimer

ALL SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • MERCHANTABILITY

  • FITNESS FOR A PARTICULAR PURPOSE

  • NON-INFRINGEMENT

We do not warrant that:

  • Issues will be fully resolved

  • Services will be uninterrupted or error-free

  • Systems will be secure from all threats

5. Data Loss and Backup Responsibility

YOU ACKNOWLEDGE AND AGREE THAT:

  • YOU ARE SOLELY RESPONSIBLE FOR BACKING UP YOUR DATA

  • RITS SHALL NOT BE RESPONSIBLE FOR ANY DATA LOSS, CORRUPTION, OR RECOVERY COSTS

You agree to back up all critical data prior to service.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

RITS SHALL NOT BE LIABLE FOR ANY:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES

  • LOSS OF PROFITS, DATA, BUSINESS, OR GOODWILL

IN ALL CASES, RITS’S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

7. Indemnification

You agree to indemnify, defend, and hold harmless RITS from any claims, damages, liabilities, and expenses arising out of:

  • Your misuse of the Services

  • Your violation of these Terms

  • Your violation of any third-party rights

8. Fees and Payment

  • Fees will be disclosed prior to service delivery

  • Payment is due immediately upon completion unless otherwise agreed

  • We reserve the right to suspend or refuse service for non-payment

All fees are non-refundable unless otherwise required by law.

9. Third-Party Software and Services

RITS may install or recommend third-party software.

We make no representations or warranties regarding third-party products and are not responsible for:

  • Performance or failures

  • Licensing compliance

  • Security vulnerabilities

Your use of third-party software is at your own risk.

10. Acceptable Use

You agree not to use our Services for:

  • Illegal activities

  • Unauthorized system access

  • Distribution of malware or harmful content

We reserve the right to terminate Services immediately upon suspected violation.

11. Termination

We may suspend or terminate Services at any time, with or without notice, if:

  • You breach these Terms

  • We suspect unlawful activity

  • Payment obligations are not met

12. Privacy

Your use of Services is also governed by our Privacy Policy. By using our Services, you consent to the collection and use of information as described therein.

13. Confidentiality

We will take reasonable steps to maintain the confidentiality of your information. However, we do not guarantee absolute security.

14. Force Majeure

RITS shall not be liable for delays or failure to perform due to causes beyond our reasonable control, including but not limited to:

  • Internet outages

  • Cyberattacks

  • Natural disasters

  • Government actions

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Japan, without regard to conflict of law principles.

Any disputes shall be resolved exclusively in the courts located in [Your Jurisdiction].

16. Dispute Resolution (Optional but Recommended)

At our discretion, disputes may be resolved through binding arbitration in accordance with the rules of Japanese business law.

17. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms constitute the entire agreement between you and RITS regarding the Services and supersede all prior agreements.

19. Changes to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted with a revised “Last Updated” date.