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Privacy

Privacy Policy

Last Updated: 1st Jan 2026

SurePath Financial Claims ("SurePath", "we", "our", or "us") is committed to protecting your privacy and handling your personal information in a fair, transparent, and secure manner.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services.

1. Information We Collect

We may collect the following types of personal information:

  • Full name

  • Postal address

  • Email address

  • Telephone number

  • Date of birth

  • Details relating to your financial claim

  • Copies of supporting documentation

  • Communications between you and our team

  • Technical information such as IP address, browser type, and website usage data

2. How We Use Your Information

We use your personal information to:

  • Assess your enquiry or potential claim

  • Provide our services

  • Contact you regarding your enquiry

  • Verify your identity where necessary

  • Respond to questions and requests

  • Improve our website and customer experience

  • Meet our legal and regulatory obligations

  • Prevent fraud and protect our business

3. Legal Basis for Processing

We process personal information where one or more of the following applies:

  • You have given your consent.

  • Processing is necessary to perform a contract with you.

  • Processing is necessary to comply with a legal obligation.

  • Processing is necessary for our legitimate business interests where those interests do not override your rights and freedoms.

4. Sharing Your Information

We do not sell your personal information.

We may share your information with:

  • Professional advisers

  • Claims specialists

  • Solicitors or legal representatives where appropriate

  • Regulatory authorities where required by law

  • Service providers who support our business operations

All third parties are required to process your information securely and only for legitimate business purposes.

5. Data Security

We use appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

While no internet transmission can be guaranteed completely secure, we take reasonable steps to safeguard your information.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

  • Maintain business records

  • Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised.

7. Your Rights

Depending on applicable data protection laws, you may have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Restrict or object to certain processing activities

  • Request a copy of your information in a portable format

  • Withdraw consent where processing is based on consent

We will respond to valid requests within the timeframes required by law.

8. Cookies

Our website uses cookies to improve functionality, remember your preferences, analyse website performance, and enhance your browsing experience.

You can control or disable cookies through your browser settings, although some parts of the website may not function correctly.

9. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies separately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, our services, or business practices.

Any updates will be published on this page with the revised "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact SurePath Financial Claims using the contact details provided on our website.

If you remain dissatisfied with how your personal data has been handled, you may also have the right to lodge a complaint with the Information Commissioner's Office (ICO).