TERMS & CONDITIONS USOAD COURSES

Please read carefully the Terms & Conditions, Refund and Dispute Policy before undertaking any of our Courses.

Acceptance of these Terms & Conditions will be required upon Registration

1.1. Enrolment in any course is subject to the Provider's approval.
1.2. A course place is only secured upon payment of the required deposit.
1.3. The Provider reserves the right to decline enrolment or withdraw a student at its discretion.

2.1. All courses require a deposit or instalment, payable at the time of enrolment.
2.2. The full course fee, minus any paid deposit, must be paid by the deadline communicated by the Provider.
2.3. Failure to pay the deposit or instalment by the due date will result in the automatic forfeiture of the Student’s right to attend the course.
2.4. If the deposit has been paid but the balance of the fee or partial course fees are not paid after the course has commenced, the Student shall forefeit his right to attend the Course and the Refund Policy shall ensue.

3.1. The Student agrees to participate in the course to the best of their ability and comply with all rules, schedules, and deadlines as set by the Provider.

3.2. Dishonesty, plagiarism, disruptive behaviour, misuse of course platforms or course materials, may result in expulsion and Student forfeits the right to any refund.

4.1. All course content remains the intellectual property of the Provider.
4.2. Students may not copy, distribute, or reuse course materials for commercial purposes without express written permission.

5.1. The Provider accepts no liability for technical issues outside its control or for the failure of a Student to meet course requirements.

6.1. The Provider reserves the right to amend these Terms at any time. Any such amendments will be communicated to enrolled Students.

Refund and Cancellation Policy

We understand that circumstances may change, and we aim to provide a fair and transparent refund process. Please review our refund terms carefully before registering for a course.

  • Full Refund (within 7 days of registration):

    • Learners who cancel their registration within 7 days of enrolment are eligible for a 100% refund of all fees paid.

  • Cancellation prior to full payment cut-off date:

    • Cancellations made after 7 days of registration but before the cut-off date for full course fee payment will incur a 10% administrative fee.

    • The remaining 90% of the course fee will be refunded.

  • Cancellation after full payment cut-off date but before course commencement:

    • Cancellations made after the cut-off date full payment made, but prior to the official start of the course will incur a 20% administrative fee.

    • The remaining 80% of the course fee will be refunded.

  • No Refund after Course Commencement:

    • Once the course has officially started, no refunds will be issued under any circumstances, as student will have received the full Course material.

  • Refund Processing:

    • All approved refunds will be processed within 14 business days of receiving a written cancellation request.

    • Refunds will be made via the original method of payment unless otherwise agreed.

    • If you ever disagree with a refund decision, you can ask us to review it in writing. We’ll do our best to resolve it quickly. We willl do our best to resolve it quickly. If it cannot be resolved, it may go to mediation and, if needed, the Courts of England and Wales.

Dispute Policy

We are committed to resolving concerns in a fair, transparent, and timely manner. This policy outlines how disputes will be managed between students and the Platform.

1. Scope of Policy

This policy applies to disputes relating to:

  • Refund decisions

  • Course registration or access

  • Delivery of educational services

  • Any other contractual matter between the student and the Platform.

2. Submitting a Dispute

  • All disputes must be submitted in writing to the Platform’s support team at uadmin@thestateofafricandiaspora.com within 10 calendar days of the issue arising or the decision being communicated.

  • Disputes must include relevant details, evidence (if applicable), and the desired outcome.

3. Internal Review

  • The Platform will review all disputes and provide a written response within 14 business days.

  • If further information is required, students will be contacted directly.

4. Mediation

  • If the student is not satisfied with the outcome of the internal review, the dispute will be referred to confidential mediation conducted by an independent, neutral mediator.

  • Both parties agree to participate in good faith in an attempt to resolve the dispute amicably.

5. Legal Proceedings

  • If mediation fails to resolve the dispute, the matter shall be submitted to the exclusive jurisdiction of the courts of England and Wales.

  • This policy and any dispute arising under it shall be governed by the laws of England and Wales.

6. Final Decision

  • Decisions reached following mediation or through the courts shall be final and binding, except where statutory consumer rights apply.

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