Support Service

Application definition
Gather information on the application conditions to be sure that the sensor can measure within these limits. Avoids misunderstandings in the use of the system.

Installation Supervision
Definition of process connections and service connections to each unit. Consideration of installation constraints and instrument/comms signal connection

Commissioning / Start-up
Documentation for system operation, initial calibration. Lab checks against sample standards adjustment of titration concentration (+/- %error), zero point checks.
Operational Training
Combined classroom training and hands-on maintenance training to cover the measurement concept and cleaning routine. Titrant refill and concentration adjustment for calibration to Lab. tests. Introduction to manuals and support documents.

Calibration follow-up
Titrant concentration adjustment to set the number of pump doses against lab. tests (u.equiv/L). Software scaling of results to further adjust the calibration. Zero offset and gain adjustment are also available.

Troubleshooting & service
Simple maintenance of system parts with the option of modular service exchange. Supply of parts as required.