MQ Consulting and Training - Empowering Your Success Journey

Business Process and related

ITSM and related

Consulting

Strategy

Other Value Add Services

<p>My Services: <a target="_blank" rel="noopener noreferrer nofollow" href="https://soloist.ai/mqservices">Click Here</a> <br>My Training: <a target="_blank" rel="noopener noreferrer nofollow" href="https://soloist.ai/mqtraining">Click Here</a> <br>About Me: <a target="_blank" rel="noopener noreferrer nofollow" href="https://musabconsulting.com/about-me">Click Here</a></p>

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<p>My Services: <a target="_blank" rel="noopener noreferrer nofollow" href="https://soloist.ai/mqservices">Click Here</a><br>My Training: <a target="_blank" rel="noopener noreferrer nofollow" href="https://soloist.ai/mqtraining">Click Here</a><br>About Me: <a target="_blank" rel="noopener noreferrer nofollow" href="https://musabconsulting.com/about-me">Click Here</a></p>

<p>My Services: <a target="_blank" rel="noopener noreferrer nofollow" href="https://soloist.ai/mqservices">Click Here</a><br>My Training: <a target="_blank" rel="noopener noreferrer nofollow" href="https://soloist.ai/mqtraining">Click Here</a> <br>About Me: <a target="_blank" rel="noopener noreferrer nofollow" href="https://musabconsulting.com/about-me">Click Here</a></p>

I shot this picture on a beautiful day during a roadtrip in Galicia, Spain. I shared this journey with some female friends. You know: good food, good beers, great landscapes and a greater company. When the sun was going down, we took a walk on the beach, and I let my friends pass by… The image was beautiful and powerful, and I asked them to jump.

Now, fast-forwarding to today, these friends have become teachers, judges and doctors.

<p>You may select via the navigation area or the links below:</p><ul><li><p><strong>Business Process and related</strong>: Process Enhancement, CJM, CX and related - <a target="_blank" rel="noopener noreferrer nofollow" href="https://soloist.ai/mqservices/business-process-and-related">Click Here</a></p></li><li><p><strong>ITSM and related</strong>: </p><p>ITSM Maturity Assessment, ITIL consulting, Service Catalog, IT Service Desk and related - <a target="_blank" rel="noopener noreferrer nofollow" href="https://soloist.ai/mqservices/itsm-and-related">Click Here</a></p></li><li><p><strong>Consulting and related</strong>: Business Analysis, Project Management, Digital Transformation, Business Change/OCM, Audit and Risk Assessment, ISO Certification, Service Design (UI, UX, GDS) - <a target="_blank" rel="noopener noreferrer nofollow" href="https://soloist.ai/mqservices/consulting">Click Here</a></p></li><li><p><strong>AI and related</strong>: The AI 360 Degree Maturity Assessment, ISO/IEC 42001/2026 Certification, Prompt Engineering - <a target="_blank" rel="noopener noreferrer nofollow" href="https://soloist.ai/mqservices/ai">Click Here</a></p></li><li><p><strong>Strategy and related</strong>: </p><p>Balanced Scorecard (BSC), Strategic Planning, </p><p>Corporate Performance Measurement (KPIs &amp; related), Budget Planning and Reporting - <a target="_blank" rel="noopener noreferrer nofollow" href="https://soloist.ai/mqservices/strategy">Click Here</a></p></li><li><p><strong>Other Value Add Services</strong>: Supplier Management, RFP documenting, Proposal documenting, Business Communications, Awareness Campaigns, Knowledge/Documentation Management etc. - <a target="_blank" rel="noopener noreferrer nofollow" href="https://soloist.ai/mqservices/other-value-add-services">Click Here</a></p></li></ul><p></p>

My Services

<h3>Customer Journey Mapping (CJM)</h3><ul><li><p>The "brown paper" exercise! In order to understand the big picture - working top-down; define the touchpoints, phases, personas, moments of truth, insights, data, metrics etc. for the current and planned CJM</p></li></ul><h3>Business Process Framework (BPF)</h3><ul><li><p>This falls within the CJM scope but you may want this as an independent project</p></li><li><p>Will include the overall process architecture/framework with the value chain at the top level, the end-to-end process flows, inputs/outputs, policies and metrics/SLAs, reporting, RACI and governance, business change/Organisational Change Management (OCM) etc. I can manage the project, work with your people and deliver this par excellence</p></li><li><p>I can manage this as a project on your behalf as per the agreed scope</p></li></ul><h3>Process Capture and Improvement</h3><ul><li><p>Part of the above; documenting your processes (As-Is and To-Be) as per the agreed method (a tool, e.g. ARIS) or even with Microsoft Visio if required</p></li><li><p>Documenting the role, resources and responsibilities during and post-transition</p></li><li><p>Sign off on the improvement initiatives </p></li><li><p>Benchmarks (as an optional extra)</p></li><li><p>Recommendation of the tool plus alignment (for workflow, sensible automation, RPA, AI etc.) </p></li></ul><h3>Documentation, Training, Tool Requirement Capture</h3><ul><li><p>To scope the piece such that it meets all of your requirements for the engagement</p><p></p></li></ul>

Handsome guys in trendy suits are competing in arm wrestling sitting at desk in office while girls are recording them using smartphone camera then doing high-five.

<h3>ITSM ITSM/ITIL 360 Degree Maturity Assessment:</h3><ul><li><p>Comprehensive best practice based evaluation of your capabilities covering the entire ITSM scope</p></li><li><p>As-Is, To-Be with Gap Analysis and Business Case based Recommendations</p></li><li><p>Implementation Roadmap and Plan</p></li></ul><h3>ITSM Consulting:</h3><ul><li><p>Bespoke agreed delivery covering any and every part of ITSM, e.g. proposal writing, process/practice enhancement, SIAM model design, training, building your ITSM reporting framework, AI for ITSM, training, project management etc. Basically any area within ITSM I can help; I'm ready</p><p></p></li></ul><h3>Process and Practice Development &amp; Implementation:</h3><ul><li><p>Don't just be aligned with ITIL best practice on paper - make it real with your people, tool, documentation and SLAs</p></li><li><p>I have worked for example with <em>Incident Management</em> on projects at the government/national level - I bring significant and immense value to your organisation</p><p></p></li></ul><h3>Service Catalogue:</h3><ul><li><p>From scratch or to enhance an existing one - I have worked on many such projects. We can look at service costing, benchmarks and how to implement this best within your environment</p></li></ul><h3>IT Service Desk:</h3><ul><li><p>The "ambassador" of all of IT one might say! I will assess your Service Desk (SD), sit with your people and transform it into a SD that wins awards!</p></li></ul><h3>ISO 20000 Certification:</h3><ul><li><p>A very beneficial piece - I can own this entire piece for you with parallel knowledge transfer and empowerment to your people - a win-win</p></li></ul><h3>SIAM:</h3><ul><li><p>Analyse your ITSM operating model and align it with best practice, guide your people and ensure its done right</p></li></ul>

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<h3>Business Analysis:</h3><ul><li><p>Once I was asked "What is a BA" - my response was "What it NOT a BA?!" - hence this piece I would scope with you - what exactly do you need a BA for? And if I have that skill/experience; then we are good to go</p></li></ul><h3>Project Management (PM):</h3><ul><li><p>Assume PM duties on your behalf; either as a sole project manager or as part of your team; whether waterfall, agile, hybrid or whichever you have employed in your company</p></li></ul><h3>Product Management:</h3><ul><li><p>Whether greenfield or beyond - to develop and enhance your function's Product Management capabilities</p></li><li><p>Wearing the hat you need from me to support your delivery</p></li></ul><h3>Digital Transformation (DT):</h3><ul><li><p>Much of DT is covered across other services here - hence with DT for me to see what you have and assume my required role (will vary for greenfield vs more mature)</p></li></ul><h3>Business Change / OCM:</h3><ul><li><p>Its part of all of my work; however you may need this as an explicit deliverable; can cover the strategy and plan, stakeholder analysis, impact assessment, the training and communications/awareness plan, reporting etc. I will deliver what's needed for your function, project or organisation</p></li></ul><h3>Audit and Risk Assessment:</h3><ul><li><p>Advisory to build or enhance your Risk Register (can be aligned with ISO 31000 guidance)</p></li><li><p>Hands on support for your audits </p></li></ul><h3>ISO Certification:</h3><ul><li><p>A number of ISO standards have already been mentioned; I can also help you with the below - manage the project until successful completion:</p><ul><li><p>ISO 9001:2015</p></li><li><p>ISO 27001:2023</p></li><li><p><em>Others to be added gradually</em></p></li></ul></li></ul><h3>Service Design:</h3><ul><li><p>UX, UI, GDS (UK) - user research and service design - we scope this piece according to your specific project need</p></li></ul>

Consulting and related

<h3>The AI 360 Degree Maturity Assessment:</h3><ul><li><p>One of my publications on AI maturity assessment is om Amazon US <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.amazon.com/dp/B0GN6DSNKL">here</a> and Amazon UK <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.amazon.co.uk/Maturity-Assessment-Toolkit-Harvard-CollectionTM/dp/B0GN6DSNKL">here</a></p><ul><li><p>However I will scope the framework aligned to your organisation/project scope; carry out the assessment, gap analysis, capture both the As-Is and To-Be, propose initiatives (and business cases if required), define the Target Operating Model (TOM) if required - I will own this piece on your behalf as per our agreed scope</p></li></ul></li></ul><h3>ISO/IEC 42001/2026 Certification:</h3><ul><li><p>Successfully achieve this (I have been working with ISO standards since April 2001)</p></li><li><p>I will own this on your behalf to closure whilst empowering your people to manage it longer term</p></li></ul><h3>Prompt Engineering:</h3><ul><li><p>Train/work with your people to ensure they understand how to use LLMs properly as it pertains to their specific day-to-day work; I currently focus on the below:</p><ul><li><p>Open AI - ChatGPT</p></li><li><p>xAI - Grok</p></li><li><p>Anthropic - Claude</p></li><li><p>Copilot - Microsoft</p></li><li><p>Google - Gemini</p></li><li><p>Perplexity AI</p></li><li><p>Mistral AI</p></li><li><p>DeepSeek AI</p><p></p></li></ul></li></ul>

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AI and related

<h3>Balanced Scorecard (BSC):</h3><ul><li><p>I will define your strategy map, cascade this across the key functions, agree the objectives (bubbles), architect the most appropriate KPIs with targets and cadence, plan and propose the initiatives, advise of roles/ownership so that you do this right and achieve the maximum benefit from this effort</p></li></ul><h3>Strategic Planning:</h3><ul><li><p>Either using the BSC method or other agreed methods to formulate your strategy, define the initiatives and reports and drive this with your people on the ground</p></li></ul><h3>Corporate Performance Measurement (KPIs &amp; related):</h3><ul><li><p>KPIs (also OKRs etc.) give management the dashboards they need - they also are used to ensure focus and drive the required actions and behaviour of your people; along with my bringing industry benchmarks where needed; I will develop a complete, integrated and "real" performance framework for your organisation or function</p></li></ul><h3>Budget Planning and Reporting:</h3><ul><li><p>A simplified approach to the forecast planning along with variation reports so that you can manage your OPEX, CAPEX and projects in the correct and best way</p></li></ul>

Strategy and related

<h3>Supplier Management:</h3><ul><li><p>Bid/Tender and RFP Preparation</p></li><li><p>Presales</p></li><li><p>Contract Management</p></li><li><p><em>Basically I will support your work at any stage of the procurement or contracting process</em></p></li></ul><h3>Documentation:</h3><ul><li><p>Business Communication:</p><ul><li><p>Can help build your Corporate Communications Strategy - as well as being a retained advisory with the ongoing day-to-day implementation and messages</p></li></ul></li><li><p>Awareness Campaigns:</p><ul><li><p>I will plan and deliver your campaign - can be focussed e.g. InfoSec or general</p></li></ul></li><li><p>Knowledge Management (KM)</p><ul><li><p>Ensure information is cared for as per best practice</p></li><li><p>Can be aligned with ISO 30401</p></li><li><p>Build the KM Strategy and implement across your organisation</p></li></ul></li><li><p>Hands-on-Help with Documentation:</p><ul><li><p>Organisation, Project and Technology Documentation</p></li></ul></li></ul><h3>Other Services:</h3><ul><li><p>Can be discussed as per your organisation and business need at the time</p></li></ul>

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<p>My Services: <a target="_blank" rel="noopener noreferrer nofollow" href="https://soloist.ai/mqservices">Click Here</a> | My Training: <a target="_blank" rel="noopener noreferrer nofollow" href="https://soloist.ai/mqtraining">Click Here</a> | About Me: <a target="_blank" rel="noopener noreferrer nofollow" href="https://musabconsulting.com/about-me">Click Here</a></p>

Send a message; let's please connect to discuss your requirements: WhatsApp: +44 7857 709 573 | Email: mail@musab.co.uk

Links:

AI and related

The AI 360 Degree Maturity Assessment:

ISO/IEC 42001/2026 Certification:

Prompt Engineering: