ITSM ITSM/ITIL 360 Degree Maturity Assessment:

• Comprehensive best practice based evaluation of your capabilities covering the entire ITSM scope

• As-Is, To-Be with Gap Analysis and Business Case based Recommendations

• Implementation Roadmap and Plan

ITSM Consulting:

• Bespoke agreed delivery covering any and every part of ITSM, e.g. proposal writing, process/practice enhancement, SIAM model design, training, building your ITSM reporting framework, AI for ITSM, training, project management etc. Basically any area within ITSM I can help; I'm ready

Process and Practice Development & Implementation:

• Don't just be aligned with ITIL best practice on paper - make it real with your people, tool, documentation and SLAs

• I have worked for example with Incident Management on projects at the government/national level - I bring significant and immense value to your organisation

Service Catalogue:

• From scratch or to enhance an existing one - I have worked on many such projects. We can look at service costing, benchmarks and how to implement this best within your environment

IT Service Desk:

• The "ambassador" of all of IT one might say! I will assess your Service Desk (SD), sit with your people and transform it into a SD that wins awards!

ISO 20000 Certification:

• A very beneficial piece - I can own this entire piece for you with parallel knowledge transfer and empowerment to your people - a win-win

SIAM:

• Analyse your ITSM operating model and align it with best practice, guide your people and ensure its done right