Links:

My Services: Click Here
My Training: Click Here
About Me: Click Here

Empower Your Workforce Today

Knowledge transfer is part of all of my project delivery as a Consultant. Here we present training courses that you can explicitly request for your people - noting:

  • I have trained over 1,000 professionals during my career

  • Please contact me for available dates

  • Delivery can be either via Microsoft Teams or onsite

  • They can be full time or part time (if there are sufficient people)

  • All of my course come with a digital, professional Certificate of Completion

  • I offer a bespoke training option where I develop material that you need made for a specific need

  • My training as you will find will be from the most beneficial that is available on the market - aligned with best practice

  • There is ample opportunity to ask questions and also to bring real world challenges into the session

  • My main work is in Consulting; training is generally only available when I am not engaged

  • You can click any of the tabs above and they will take you to the respective section:

    • Business Process and related here

Business Process and related (Click Here):

  • Defining the CJM phases and components

  • Fitting the process framework into this

  • Explaining Customer eXperience (CX) and how the CJM fits within this

  • For those new to BPM, we will cover everything you need to know to be able to independently map end-to-end business processes for your organisation

  • We will look at how to architect your BPM framework (taxonomy)

  • Study of process improvement methods

  • Comparison of market tools and a look at process automation

  • Reporting

  • How to plan BPM projects

  • The impact of AI on BPM

  • Business change

AI and related (Click Here):

  • Customer Journey Mapping (CJM)

  • Business Process Framework

  • Process

Other Courses (Click Here):

  • Learn how to use Microsoft applications in the most proficient way:

    • Microsoft Word

    • Microsoft PowerPoint

    • Microsoft Outlook

    • Microsoft Visio

    • Microsoft Windows

  • Project Management Foundations

    • Comprehensive course; everything important you need to know

  • Consulting Success

    • How to go from "survive" to "thrive"

  • KPI Framework

    • Build and execute the "best" corporate performance measurement framework for your organisation

  • Document Management

    • Linked to the service of Knowledge Management, guidance on how to manage your knowledge assets effectively

  • Your Awareness Campaign

    • Best practice for maximum benefit

  • Professional Business English

    • Effective spoken and written English for your day-to-day work

  • Other Bespoke Training

    • Get in touch! I may be able to even offer a helping hand with your training project.