MQ Consulting and Training - Empower Your Workforce Today

Business Process and related

ITSM and related

all-other-courses

My Services: <a target="_blank" rel="noopener noreferrer nofollow" href="https://soloist.ai/mqservices">Click Here</a> My Training: <a target="_blank" rel="noopener noreferrer nofollow" href="https://soloist.ai/mqtraining">Click Here</a> About Me: <a target="_blank" rel="noopener noreferrer nofollow" href="https://musabconsulting.com/about-me">Click Here</a>

Knowledge transfer is part of all of my project delivery as a Consultant. Here we present training courses that you can explicitly request for your people - noting:<ul><li>I have trained over 1,000 professionals during my career</li><li>Please contact me for available dates</li><li>Delivery can be either via Microsoft Teams or onsite</li><li>They can be full time or part time (if there are sufficient people)</li><li>All of my course come with a digital, professional Certificate of Completion</li><li>I offer a bespoke training option where I develop material that you need made for a specific need</li><li>My training as you will find will be from the most beneficial that is available on the market - aligned with best practice</li><li>There is ample opportunity to ask questions and also to bring real world challenges into the session</li><li>My main work is in Consulting; training is generally only available when I am not engaged</li><li>You can click any of the tabs above and they will take you to the respective section:<ul><li>Business Process and related here</li></ul></li></ul>

Empower Your Workforce Today

<h3>Business Process Mapping (BPM):</h3><ul><li>For those new to BPM, we will cover everything you need to know to be able to independently map end-to-end business processes for your organisation</li><li>We will look at how to architect your BPM framework (taxonomy)</li><li>Study of process improvement methods </li><li>Comparison of market tools and a look at process automation</li><li>Reporting</li><li>How to plan BPM projects</li><li>The impact of AI on BPM </li><li>Business change</li></ul><h3>Customer Journey Mapping (CJM):</h3><ul><li>Defining the CJM phases and components</li><li>Fitting the process framework into this </li><li>Explaining Customer eXperience (CX) and how the CJM fits within this</li></ul>

<h3>ITSM Maturity Assessment:</h3><ul><li>Learn how to do it the right way so that it becomes a barometer and reference for years to come</li></ul><h3>ITIL Practices:</h3><ul><li>Starting with Incident Management - become proficient with 15 of the most common understanding how to implement, report, assign roles and responsibilities, KPIs and everything you need to know to make this practice a success in your organisation</li></ul><h3>Service Catalogue:</h3><ul><li>Ensure you develop or improve this in alignment with best practice</li><li>Understand the value of this tool via implementation</li></ul><h3>Service Desk / Call Centres:</h3><ul><li>Greenfield setups - getting them right</li><li>Mature setups - how to improve them</li></ul>

<h3>Artificial Intelligence (AI):</h3><ul><li>Avail the maximum benefit from AI via our comprehensive courses for:<ul><li>Open AI - ChatGPT</li><li>xAI - Grok</li><li>Anthropic - Claude</li><li>Copilot - Microsoft</li><li>Google - Gemini</li><li>Perplexity AI</li><li>Mistral AI</li><li>DeepSeek AI</li></ul></li></ul>

Mature businesswoman in elegant clothing is speaking near flipchart board explaining business and marketing in office. People and analytics concept.

AI and related

<h3>Microsoft Training</h3>Gain proficiency with:<ul><li>Microsoft Word</li><li>Microsoft PowerPoint</li><li>Microsoft Outlook</li><li>Microsoft Visio</li><li>Microsoft Windows</li></ul><h3>Other Courses:</h3><ul><li>Foundations of Project Management: comprehensive course; everything important you need to know</li><li>Consulting Success: How to go from "survive" to "thrive"</li><li>KPI framework: Build and execute the "best" corporate performance measurement framework for your organisation</li><li>Document Management: Linked to the service of Knowledge Management, guidance on how to manage your knowledge assets effectively</li><li>Your Awareness Campaign: Best practice for maximum benefit</li><li>Professional Business English: Effective spoken and written English for your day-to-day work</li></ul>

Businesswoman discussing reports with male and female colleagues sitting at the table in modern office indoors

All Other Courses

<h3>Business Process and related (<a target="_blank" rel="noopener noreferrer nofollow" href="https://soloist.ai/mqtraining/business-process-and-related#article-1">Click Here</a>):</h3><ul><li>Defining the CJM phases and components</li><li>Fitting the process framework into this</li><li>Explaining Customer eXperience (CX) and how the CJM fits within this</li></ul><ul><li>For those new to BPM, we will cover everything you need to know to be able to independently map end-to-end business processes for your organisation</li><li>We will look at how to architect your BPM framework (taxonomy)</li><li>Study of process improvement methods </li><li>Comparison of market tools and a look at process automation</li><li>Reporting</li><li>How to plan BPM projects</li><li>The impact of AI on BPM </li><li>Business change</li></ul><h3>AI and related (<a target="_blank" rel="noopener noreferrer nofollow" href="https://soloist.ai/mqtraining/ai#article-1">Click Here</a>):</h3><ul><li>Customer Journey Mapping (CJM)</li><li>Business Process Framework</li><li>Process </li></ul><h3>Other Courses (<a target="_blank" rel="noopener noreferrer nofollow" href="https://soloist.ai/mqtraining/all-other-courses">Click Here</a>):</h3><ul><li>Learn how to use Microsoft applications in the most proficient way:<ul><li>Microsoft Word</li><li>Microsoft PowerPoint</li><li>Microsoft Outlook </li><li>Microsoft Visio</li><li>Microsoft Windows</li></ul></li><li>Project Management Foundations<ul><li>Comprehensive course; everything important you need to know</li></ul></li><li>Consulting Success <ul><li>How to go from "survive" to "thrive"</li></ul></li><li>KPI Framework<ul><li>Build and execute the "best" corporate performance measurement framework for your organisation</li></ul></li><li>Document Management<ul><li>Linked to the service of Knowledge Management, guidance on how to manage your knowledge assets effectively</li></ul></li><li>Your Awareness Campaign<ul><li>Best practice for maximum benefit</li></ul></li><li>Professional Business English<ul><li>Effective spoken and written English for your day-to-day work</li></ul></li><li>Other Bespoke Training<ul><li>Get in touch! I may be able to even offer a helping hand with your training project.</li></ul></li></ul>

Send a message; let's please connect to discuss your requirements: WhatsApp: +44 7857 709 573 | Email: mail@musab.co.uk

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ITSM and related

ITSM Maturity Assessment:

ITIL Practices:

Service Catalogue:

Service Desk / Call Centres: