Business Process Mapping (BPM):

• For those new to BPM, we will cover everything you need to know to be able to independently map end-to-end business processes for your organisation

• We will look at how to architect your BPM framework (taxonomy)

• Study of process improvement methods

• Comparison of market tools and a look at process automation

• Reporting

• How to plan BPM projects

• The impact of AI on BPM

• Business change

Customer Journey Mapping (CJM):

• Defining the CJM phases and components

• Fitting the process framework into this

• Explaining Customer eXperience (CX) and how the CJM fits within this